Tony’s Market Job Description
Title
Bakery Customer Service
Reports to
Bakery Manager
Job summary: Responsible for offering extraordinary customer service
Summary of essential job functions:
- Immediately greet all customers and ensure extraordinary customer service
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Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
- Solicit sale of new or additional services or products by educating customers and offering suggestions.
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Take customers' orders and write ordered items on tickets.
- Prepare food such as cookies, pies, brownies, etc. using recipes or following directions.
- Serve food, beverages, or pastries to customers.
- Wrap menu items such as cakes, pies, and pastries for customer orders.
- Label items sold using scales or other pricing methods.
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Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
- Fulfill special orders and requests utilizing all tools provided.
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Replenish foods in demos and display cases.
- Abide by safety, health and security rules.
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Complete specials projects and other duties as assigned
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Regular and predictable attendance
Standard job functions:
- Upholds the 7 guiding principles of the company
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Support goals and vision of General Manager
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Consistently presents a professional personal image and uphold the company’s uniform policy
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Maintain safe, clean and well-organized working and shopping environment
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Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
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Ability to work a flexible schedule including holidays and weekends
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Timely and consistent attendance.
Knowledge, skills and abilities required:
- Strong interpersonal and verbal communication skills
- Ability to multitask and use organizational skills
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1-2 Years previous bakery experience preferred
