Customer Service Representative – State Farm Agency
Position Overview
We are looking for a motivated, dependable, and customer-focused Customer Service Representative to join our growing State Farm agency. This role is responsible for delivering exceptional service to our existing customers while supporting the agency’s daily operations. The ideal candidate enjoys helping people, is organized, communicates professionally, and thrives in a fast-paced environment.
No prior insurance experience is required; however, candidates must be committed to becoming licensed and learning the insurance industry.
Responsibilities
● Deliver outstanding customer service through phone, email, text, and in-person interactions.
● Assist customers with policy changes, billing questions, payments, and account maintenance.
● Review customer coverage and identify opportunities to better protect their families and assets.
● Process endorsements, renewals, claims support, and other service requests accurately and efficiently.
● Maintain accurate customer records and documentation.
● Follow up on customer requests promptly and professionally.
● Work closely with the sales team to provide a seamless customer experience.
● Meet agency standards for responsiveness, professionalism, and customer satisfaction.
Requirements:
● High school diploma or equivalent.
● Excellent communication and interpersonal skills.
● Strong organizational skills and attention to detail.
● Ability to multitask and prioritize in a fast-paced environment.
● Positive attitude and willingness to learn.
● Basic computer proficiency.
● Ability to pass any required background checks.
Licensing Requirement
Candidates are required to obtain their Property & Casualty Insurance License within the first 30 days of employment. The agency will provide guidance, resources, and support to help you successfully complete the licensing process. Continued employment is contingent upon obtaining and maintaining the required insurance license.
Pre-Licensing Bonus
Want to get a head start? Candidates who obtain their Property & Casualty Insurance License before their first day of employment are eligible for a pre-licensing hiring bonus. This bonus rewards initiative and allows you to begin serving customers immediately after onboarding. Bonus amount and eligibility will be discussed during the interview process.
Preferred Qualifications
● Previous customer service, retail, banking, hospitality, or call center experience.
● Sales or relationship-building experience.
● Bilingual candidates are encouraged to apply.
What We Offer
● Competitive hourly pay plus performance incentives.
● Pre-licensing hiring bonus for candidates who are licensed before their start date.
● Paid training and licensing support.
● Opportunities for career growth and advancement.
● Positive team-oriented work environment.
● Paid time off and holidays.
● Ongoing coaching and professional development.
Ideal Candidate
We’re looking for someone who:
● Loves helping people.
● Takes ownership and follows through.
● Is dependable and punctual.
● Learns quickly and adapts to change.
● Enjoys working as part of a team.
● Wants to build a long-term career with opportunities for advancement.
Pay: From $19.00 per hour
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
