Background:
We are a leading, established international semiconductor fab equipment supplier providing advanced process control solutions that support key fab process steps for over three decades.
We are looking for a Key Customer Accounts Service Lead / Senior Semiconductor Field Service Technician in Fremont, CA to help manage and grow our local service team. This role is ideal for someone with strong semiconductor equipment, field service, equipment engineering, HVAC/chiller, or technical product support experience who enjoys hands-on work, customer interaction, troubleshooting, and team leadership.
In this role, you will support a large local installed base, help drive the adoption of new products, and serve as a key day-to-day contact for customer service needs. You will work closely with customers, local technicians, operations, finance, management, and international engineering teams.
We offer competitive compensation, comprehensive benefits, hands-on technical growth, and the opportunity to work in a supportive, flexible, and career-accelerating environment at the forefront of the Silicon Valley semiconductor ecosystem.
Main Responsibilities:
Field Service & Team Leadership
- Lead on-site customer installation, service, modification, and repair of semiconductor equipment
- Manage a small team of field technicians, including organizing logistics and executing periodic service projects
- Lead troubleshooting and problem-solving efforts for recurring or long-term equipment downtime
- Execute equipment tests as directed by engineering and management
- Coordinate emergency service call responses, including analyzing tool alarm and abort data and executing rapid corrective actions
- Manage a small local inventory depot and parts logistics in partnership with operations
Customer Support & Account Coordination
- Act as the primary day-to-day point of contact for low-level customer requests, routine operational issues, and tier-1 service escalations
- Interface professionally with customer engineers, shift supervisors, vendors, and local partners to maintain daily operational alignment
- Conduct regular technical check-ins with customer staff to gather feedback and identify proactive maintenance needs
- Train customer in-house technicians on system operation, routine maintenance, and basic troubleshooting
Technology & Equipment Support
- Perform low-level technology management tasks, including basic software configuration changes, device provisioning, and system updates on tools
- Run localized diagnostic scripts, evaluate primary data logs, and support basic hardware-software integrations at the tool level
- Assist engineering teams by documenting local hardware performance and providing field data for product optimization
- Troubleshoot electrical, electronic, mechanical, and overall complex equipment issues
Documentation & Operations
- Maintain highly detailed service records, preventative maintenance logs, documentation, and reports
- Provide clear and detailed reporting to customers, management, peers, and international teams
- Support smooth communication between regional management and international teams
- Work closely with operations and finance to facilitate local service order processing
Skills and Experience:
- 3+ years of experience for junior-level candidates, or 10+ years of experience for senior-level candidates, as an equipment engineer, semiconductor technician, field service technician, or similar role
- Semiconductor, fab equipment, HVAC, chiller, or related technical service experience preferred
- Clear understanding of cleanroom environments and general fab safety protocols
- Strong commitment to ESH/EHS and workplace safety practices
- HVAC certification is a major plus
- Proven experience in product support, engineering development, or field service environments
- Ability to troubleshoot electrical, electronic, mechanical, and complex equipment problems
- Familiarity with low-level technical infrastructure, such as command-line diagnostics, system configuration files, basic networking, or device communication
- Strong communication and interpersonal skills, with the ability to manage day-to-day customer relationships professionally
- English proficiency required
- Professional proficiency in Japanese or Chinese is a distinct advantage for collaboration with international teams
- Proficiency in Microsoft Office and machine/program applications
- Based out of Fremont, CA, with occasional domestic or international travel as needed
What’s in it for You:
- Industry-leading competitive compensation package and comprehensive benefits
- Opportunity to work at the forefront of the Silicon Valley semiconductor ecosystem
- Supportive, flexible, and career-accelerating work environment
- Opportunity to directly shape the future of our regional operations
Pay: $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you managed customer accounts? Please outline this experience in some detail.
Experience:
- Semiconductor: 3 years (Preferred)
Willingness to travel:
Work Location: In person
