Job Overview
Early Learning Coalition of Pinellas County is searching for a Child Care Resource & Referral Community Outreach (CCR&R) Specialist. The specialist is responsible for supporting families and providers in Pinellas County through the provision of Child Care Resource and Referral (CCR&R) programs and services.
Essential Duties include:
- Plans, coordinates and attends community outreach and training events.
- Assists with the delivery of CCR&R services.
- Assists with annual provider profile updates for non-contracted providers.
- Assists in the training and monitoring of Coalition staff.
- Participates in required trainings and conference calls.
- Assists clients and families in locating quality childcare, understanding the types of childcare available, and the importance of being their child’s first teacher.
- Researches relevant community resources and provides referral information for services as needed and distributes relevant parent education material.
- Processes and maintains all family needs and satisfaction surveys submitted by clients.
- Maintains all complaint forms from clients and providers.
- Assists with the completion of monthly, quarterly, and annual CCR&R reports by designated timeframes.
- Answers telephones and provide appropriate assistance to callers, including retrieving calls from the CCR&R voice mail.
- Provides technical support and assistance to families with using online registration via computer kiosks and telephone.
- Provides backup support to VPK and Wait List as needed.
- Performs other related duties as assigned.
Requirements include:
- Requires a high school diploma or GED.
- Five (5) years of related experience, or equivalent combination of education and experience.
- Ability to obtain CCR&R Level 2 Certification within six (6) months of employment.
- Access to reliable transportation. Travel is required.
- Available to work evenings and weekends.
- Bilingual - English/Spanish preferred.
To be the best fit, a candidate will need the following skills/experience:
- Must be able to align with coalition’s core values and be a positive representative of the organization.
- Knowledge of CCR&R program requirements.
- Skill in providing excellent customer service to both internal and external customers.
- Skill in the use of computers and software applications related to the essential functions of the job, including, but not limited to Microsoft 365.
- Ability to communicate effectively both written and verbally and in a public forum.
- Ability to work a flexible schedule, including nights and weekends.
- Excellent organizational and time management skills with the ability to think clearly amid changing priorities and circumstances to meet deadlines.
- Ability to interact as part of a team by exhibiting dependability, cooperation, initiative, and punctuality.
- Ability to work collaboratively with individuals of various cultures, backgrounds and skill levels.
- Ability to identify and resolve problems in a timely manner.
- Ability to handle confidential information in a discreet and professional manner.
Hours: Normal Coalition Hours are Monday- Friday, 8am- 4:30pm. 40 Hours per week.
Evenings and weekends may be required for events. Travel is required.
Pay: $43,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Work Location: In person
