Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.
Responsibilities:
- Helps with personnel management, which includes training, scheduling, and coaching associates
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Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
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Reviews daily employee timesheets and submits for payroll processing
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Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
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Administer check-ins and check-outs as required.
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Process guest payments, refunds, and appointment requests as required.
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Organize the Reservation Book based on Guest requests and Associate availability
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Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
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Helps develop and implement the store marketing program
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Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
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Helps oversee Center maintenance, including cleanliness, safety, and organization
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Onboards and trains all new Guest Service Associates
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Co-Leads Strut sessions with Center Manager
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Responsible for weekly bank deposits and reconciliation of cash received
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Ensure all areas of the Center, including storage room and desk are neat, clean and organized
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Performs other duties as assigned
Requirements
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2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
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Knowledge of POS systems
- Knowledge of Computerized Scheduling Systems
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Excellent interpersonal and communication skills including written communication
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Strong organizational skills with the ability to work in a fast-paced environment
- Ability to operate machinery such as a copy or fax machine
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Prolonged periods of sitting at a desk and working on a computer.
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Must be able to lift 15 pounds at a time
Benefits
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$19-$21 per hour (determined based on experience) + up to $6k in annual commission based on monthly sales targets + additional commission collected on wax passes sold
- Medical, Dental, and Vision insurance
- 401k Plan
- Life Insurance policy
- Paid parental leave
- 50% off retail products
- Complimentary waxing services at any of our centers!
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
