The William Penn Inn is seeking a full-time Human Resources Generalist to join our team!
As the oldest continuously operating inn in the country, the William Penn Inn has been a cornerstone of the community for generations, known for exceptional hospitality, outstanding cuisine, and a commitment to excellence. This is a unique opportunity to play a key role in supporting our employees, strengthening our culture, and promoting the William Penn Inn's reputation throughout the community.
The Human Resources Generalist is responsible for managing a wide range of HR functions, including recruitment, onboarding, employee relations, benefits administration, compliance, training, and employee engagement. In addition, this role will support internal communications, public relations, social media, community outreach, and employer branding initiatives that enhance the Inn's visibility and reputation.
Key Responsibilities
Recruitment & Staffing
- Manage the full-cycle recruitment process, including job postings, resume screening, interviewing, and hiring.
- Partner with department leaders to maintain appropriate staffing levels and workforce planning.
- Coordinate and conduct new hire orientations, ensuring employees understand company policies, expectations, and safety guidelines.
- Support recruiting efforts through employer branding and employee engagement initiatives.
Employee Relations & Engagement
- Serve as a trusted resource for employee concerns, conflicts, and workplace issues.
- Foster a positive work environment through employee engagement, recognition, retention, and culture-building initiatives.
- Support managers with performance evaluations, coaching, feedback, and disciplinary actions.
- Manage employee communications, announcements, recognition programs, and culture initiatives.
Benefits Administration
- Oversee employee benefits programs, including health insurance, paid time off (PTO), and retirement plans.
- Assist employees with benefit enrollment, changes, and inquiries.
- Coordinate annual open enrollment and benefits communications.
Compliance & HR Administration
- Ensure compliance with federal, state, and local employment laws and regulations, including wage and hour laws, OSHA requirements, and other employment standards.
- Maintain accurate employee records and HR documentation.
- Assist with policy development, handbook updates, and HR best practices.
- Prepare and maintain required HR-related reports and documentation.
- Coordinate workers' compensation and unemployment claims as needed.
Training & Development
- Coordinate and deliver training programs that support employee development, customer service excellence, and policy compliance.
- Assist with leadership development and professional growth opportunities.
- Support succession planning and employee retention initiatives.
Public Relations, Communications & Community Engagement
- Manage and maintain the William Penn Inn's social media presence and content strategy.
- Create and coordinate content that highlights dining experiences, events, weddings, employee achievements, and community involvement.
- Draft and coordinate public communications, press releases, and major organizational announcements.
- Monitor and help manage guest, employee, and employer reputation across review and social media platforms.
- Serve as liaison with community organizations, chambers of commerce, historical societies, tourism groups, and local partners.
- Coordinate community outreach initiatives, sponsorships, charitable partnerships, and special events.
- Support strategic projects that strengthen the William Penn Inn's reputation, visibility, and community presence.
- Assist with marketing and communication initiatives that support recruitment, employee engagement, and business growth.
Health & Safety
- Support workplace safety initiatives and compliance efforts.
- Ensure proper documentation and reporting of workplace incidents and injuries.
- Assist with investigations and corrective actions when necessary.
- Promote a safe and positive work environment for all employees.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Communications, Marketing, or a related field.
- Minimum of 5 years of Human Resources experience, preferably within hospitality, restaurants, events, or service-focused industries.
- Professional Human Resources certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred.
- Strong knowledge of federal, state, and local employment laws and HR best practices.
- Experience with HRIS systems, benefits administration, and employee relations.
- Social media, communications, public relations, or employer branding experience strongly preferred.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build relationships at all levels of the organization.
- Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
- Ability to handle sensitive and confidential information with professionalism and discretion.
Benefits
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discount
Schedule
- Full-time in office (5 days per week)
- Occasional evenings or weekends as needed for special events, recruitment initiatives, or community engagement activities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your desired annual salary for this position?
Work Location: In person
