OPTIMAL PERFORMANCE
Client Experience Coordinator
ABOUT US
At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.
Our environment blends:
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Performance coaching & personal training
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Nutrition & Lifestyle coaching
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Optimal Recovery & Contrast Therapy
We serve athletes and busy professionals who value results, consistency, and a premium experience.
Every interaction matters — and the client experience is everything.
THE ROLE
As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.
This role is not just administrative. You will:
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Set the tone for the environment.
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Ensure seamless operations.
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Lead systems that deliver a consistent, high-level experience every time.
Position Type:
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Part-time
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Full-time
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Part-time with opportunity to grow into full-time
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Pay starts at $15-19 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.
WHAT YOU’LL DO:
Deliver a Premium Client Experience:
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Greet every client with energy, professionalism, and warmth.
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Learn client names, preferences, and goals.
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Create an environment where clients feel welcomed, valued, and taken care of.
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Maintain a calm, organized, and elevated front-of-house presence.
Own the Optimal Recovery Experience:
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Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge)
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Ensure clients understand:
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Their session type (30 vs 60 min)
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Basic protocol flow
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Locker room and shower expectations
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Manage room scheduling and flow to ensure sessions run on time
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Oversee room turnover between sessions, including:
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Cleanliness and sanitation
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Resetting supplies (towels, water, etc.)
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Ensuring rooms are fully prepared for the next client
This role ensures every recovery session feels intentional, clean, and premium.
Lead Systems & Organization:
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Help build and refine systems that improve:
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Client flow
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Scheduling efficiency
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Check-in/check-out experience
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Maintain accurate client records and visit logs.
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Manage scheduling, bookings, and account updates.
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Process payments and memberships.
Support Daily Operations:
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Answer phones, texts, and client inquiries with professionalism.
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Assist with tours and onboarding new clients.
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Prepare spaces for training sessions or recovery use.
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Support team members and leadership as needed.
Support Growth & Community:
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Assist with client communication and retention efforts.
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Support social media or marketing initiatives as needed.
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Help create a positive, team-first culture.
WHO YOU ARE
You are organized, personable, and take pride in creating an exceptional experience.
You:
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Bring positive energy and professionalism to every interaction.
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Are highly organized and detail-oriented.
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Take ownership of your role and environment.
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Anticipate needs before they arise.
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Communicate clearly and confidently.
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Thrive in a fast-paced, team environment.
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Care about delivering a high-level client experience consistently.
REQUIREMENTS:
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Prior experience in customer service, hospitality, or front desk roles.
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Strong communication (written and verbal).
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Excellent organizational and time management skills.
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Comfortable with scheduling systems and basic technology.
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Ability to multitask and stay composed under pressure.
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Team-oriented mindset.
BONUS (NOT REQUIRED, BUT A PLUS):
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Experience in fitness, wellness, or recovery environments.
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Familiarity with booking software or CRM systems.
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Interest in health, fitness, or client experience systems.
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Experience supporting social media or marketing.
WHY OPTIMAL PERFORMANCE:
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Be part of a high-performing, growth-focused team.
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Play a key role in shaping the client experience and brand standard.
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Opportunity to grow into operations, management, or leadership roles.
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Work in an environment focused on health, performance, and impact.
OUR STANDARD
We don’t aim for “good service.”
We aim for:
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Seamless experiences.
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Clean, organized environments.
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Clients who feel known and valued.
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Consistency at a high level.
APPLY IF…
You want to:
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Be the person who sets the tone for the entire client experience.
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Take ownership of systems, organization, and flow.
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Be part of a team that values excellence and consistency.
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Help create an environment where clients want to come back.
About Optimal Performance:
At Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle. We are more than a gym. We are a coaching and recovery system built to support real, sustainable results. Our services combine: - Strength and performance coaching - Nutrition and lifestyle guidance - Optimal Recovery We work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life. We don’t believe in quick fixes. We believe in systems, consistency, and long-term results.
