Description:
JOB SUMMARY:
Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.
ESSENTIAL FUNCTIONS:
Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
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Perform assigned work with excellence and high quality as efficiently as possible.
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Receive work orders and perform assigned tasks as required.
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Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
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Communicate with parts department to obtain necessary parts to complete work.
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Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
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Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
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Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
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Accurately track all parts and material needed to perform repairs using the NetSuite application.
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Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
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Inform Service Management of any delays or problems with the assigned tasks.
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Maintain proper housekeeping of all work areas and tools.
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Verify security of all supplies and parts.
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Maintain all industry related and required Certifications.
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Conform with all regulations, policies, work procedures and instructions.
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Conform to all safety rules and use of appropriate safety equipment.
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All other reasonable duties assigned within a Service Technician role.
Management-related: This position has no supervisory responsibilities.
Key Performance Indicators:
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Technician Performance Efficiency (minimum 80%).
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OEM Certification Maintenance.
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Comeback Percentage (Less than 2.0%).
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Adherence to Core Values.
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Completion rate of assigned company training.
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Compliance to company safety policies.
Leadership:
Level 4 Technician has no management responsibilities.
Competencies
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Technical Capacity.
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Problem Solving/Analysis.
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Leadership.
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Discretion.
Supervisory Responsibilities:
This position may include limited supervisory responsibilities. (Training and Development)
Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.
Position Type/Expected Hours of Work
This is a full-time position.
Operations days and hours are Monday through Friday, 6 a.m. to 2:30 p.m.
Shifts may vary. Occasional overtime and weekend work may be required.
Travel
Some travel may be required for this position.
ADDITIONAL RESPONSIBILITIES:
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Assist in New Bus Deliveries.
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Assist in Facility Maintenance.
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Perform Monthly Safety Inspection.
Requirements:
JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)
Education and Experience:
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High school diploma
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Class B Commercial Driver’s License
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Passenger Endorsement requirement.
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Air-Brake requirement.
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NFPA 70 – High Voltage Safety Certification (E.V.)
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E.V. Power Drive Certified.
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Obtain the Blue-Bird Associate Level Certification. (1-Year)
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EPA 609 Certification.
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CNG Fuel System Inspection Certification. (1 of the 2 below)
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ASE Certification (F-1)
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NGVI Certification.
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Wheelchair Training one (1) of the following.
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Braun
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Ricon
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A/C Training. At least one (1) of the following.
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MCC/Carrier
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Valeo
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Trans-Air
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ACT
Preferred Education and Experience:
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Vocational College or Trade/Technical School Diploma/Certificate
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6 + Years Professional Heavy Duty Automotive Mechanics Experience
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5 + Years Electrical System Diagnosis and Repair Experience
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ASE School Bus Certification.
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S1-Body Systems & special Equipment
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S2-Diesel Engine
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S3-Drive Train
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S4-Brakes
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S5-Suspension & Steering
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S6-Electrical/Electronic Systems
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S7-Air Conditioning Systems & Controls
