Medical Front Office Receptionist / Patient Check-In Specialist
Kentucky Orthopaedics & Spine (KOS) is looking for a friendly, dependable, and customer-focused Medical Front Office Receptionist to join our growing orthopedic practice. As the first person our patients meet, you will play a vital role in creating a welcoming experience while helping our clinics run efficiently.
If you enjoy working with people, thrive in a fast-paced environment, and are looking for a career with outstanding work-life balance and excellent benefits, we'd love to hear from you!
Why You'll Love Working at KOS
- Monday-Friday | 8:00 AM-5:00 PM
- No nights
- No weekends
- No on-call
- Major holidays off
- Health insurance effective on Day One
- Paid Time Off (PTO)
- 401(k) retirement plan
- Annual uniform allowance
- Competitive salary
- Stable, growing orthopedic practice
- Friendly, supportive team environment
- Work alongside some of the best orthopedic providers in Kentucky!
Position Summary
The Front Office Receptionist serves as the first point of contact for our patients and visitors. This role is responsible for greeting patients, checking them in and out, verifying demographic and insurance information, collecting applicable payments, answering questions, and ensuring every patient receives exceptional customer service from the moment they arrive.
Responsibilities
- Welcome patients and visitors with professionalism and compassion.
- Check patients in and out efficiently and accurately.
- Verify patient demographics, insurance information, and required documentation.
- Collect co-pays, deductibles, and other patient balances.
- Answer incoming phone calls and assist patients with questions.
- Schedule appointments as needed.
- Maintain accurate electronic medical records.
- Communicate effectively with providers and clinical staff to ensure smooth patient flow.
- Assist with general front office duties and administrative tasks.
- Maintain a clean, organized, and welcoming reception area.
Qualifications
- Previous medical office or customer service experience preferred.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask in a fast-paced environment.
- Experience with electronic medical records is preferred.
- Positive attitude, professionalism, and excellent communications skills are a must!
- Dependable with excellent attendance and reliability.
About Kentucky Orthopaedics & Spine
For more than 20 years, Kentucky Orthopaedics & Spine has provided exceptional orthopedic and spine care throughout Central Kentucky. We are committed to delivering outstanding patient experiences while fostering a workplace built on teamwork, professionalism, and respect.
If you're looking for a long-term career with a respected medical practice that values its employees as much as its patients, we'd love to meet you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
