Knowledge, Skills and Abilities
· Excellent customer service and interpersonal communication skills
· Strong verbal and written communication
· Proficient in SAP order processing and Microsoft Office (Excel, Word)
· Ability to manage multiple priorities in a fast-paced environment
· Strong organizational skills and attention to detail
· Problem-solving and conflict resolution abilities
· Knowledge of order entry, invoicing, shipping, and logistics processes
· Ability to investigate and resolve customer
· Team-oriented with the ability to work collaboratively across Sales, Production, Warehouse, Quality, and Logistics
· Self-motivated with the ability to follow through and meet deadlines
· Working knowledge of PVC sheet products and their applications
· Professional phone etiquette and relationship-building skills
Physical Requirements
· Prolonged periods of sitting and working at a computer.
· Frequent use of a keyboard, mouse, and telephone headset.
· Ability to communicate clearly by phone, email, and in person.
· Occasionally lift and carry items up to 20 lbs (samples, documents, or office supplies).
· Ability to move throughout the office and warehouse as needed for customer or order support.
· Visual ability to read computer screens and printed materials.
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Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Kommerling USA, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Kommerling USA, Inc. is committed to the full inclusion of all qualified individuals. As part of this commitment, Kommerling USA, Inc. will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department.
Job Type: Full-time
Work Location: In person
