Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
MINIMUM
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Ability to work without supervision
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Ability to read shelf tags
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Excellent oral/written communication skills
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Basic math skills (i.e., counting, addition, and subtraction)
DESIRED
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Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
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Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
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Adhere to local, state, and federal laws, food safety procedures, and company guidelines
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Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
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Initiate and complete selection process for customers' on-line orders
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Read and follow directions given in the note section
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Ensure quality and freshness of all items chosen
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Communicate with customers via a portable phone and respond to calls in a professional and timely manner
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Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
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Process the orders through the point of sale (POS) system
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Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
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Scan and bag orders on the go while following all bagging standards
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Communicate any substitutions or exceptions to customer's order at time of pick-up
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Maintain organization and cleanliness of staging areas and equipment
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Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
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Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
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Perform required opening and closing procedures
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Learn and adapt to new and improved processes
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Assist in training new e-Commerce team members
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Meet/exceed productivity standards
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Ability to work cooperatively in high paced and sometimes stressful environment.
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Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
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Ability to act with honesty and integrity regarding customer and business information.
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Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
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Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
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Must be able to perform the essential job functions of this position with or without reasonable accommodation
