Information Technologist 3 (IT3), PN 20050857
What You Will Do:
Answering the telephone & responding to emails received for the IT help desk;
Assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax;
Provides support for assistive technology equipment and software;
Troubleshooting with customers to determine the nature of and resolution for reported issues;
Assisting with IT equipment deployment;
Updating & repairing IT hardware and software;
Assisting with business process analysis;
Creates and updates technical documentation as needed;
Monitoring & assisting users with third party IT supported devices.
Benefits to you:
Enjoy an excellent work/life balance.
Receive paid time off with vacation, sick and personal leave.
Receive 11 paid holidays per year.
Receive regular pay increases; 1st increase after 4 months.
Receive an extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.
Experience growth opportunities within organization.
Participate in employee tuition reimbursement programs.
Receive a pension plan with 14% employer contribution.
For a list of all the State of Ohio benefits, please visit the Total Rewards website!
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
- Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.
Job Skills: Information Technology
Valid Driver's License Required to operate state vehicle.
This position is overtime eligible based on FLSA Standards.
ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
