COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER
Summary of Responsibilities
The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.
Key Performance Indicators
A successful Community Manager will routinely achieve the following performance metrics:
Economic Occupancy greater than 96%
Delinquency less than 1% of Rental Income
Maintenance expenses within the Community’s Maintenance Budget
Work Order completion within 3 days of submission
Make Ready completion within 5 days of moveout
A Community Manager must embody the following unchanging values:
Integrity: perfectly honest and dependable with high levels of work quality
Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
Work Ethic: punctual (attendance) and task oriented producing a high quantity of work
Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship
