Job Summary
The Inside Parts Sales Representative supports aftermarket parts growth by handling customer inquiries, identifying parts, preparing quotes, entering orders, managing follow-up, and coordinating with internal teams to ensure accurate and timely fulfillment. This role is responsible for delivering a strong customer experience while supporting revenue growth, pricing discipline, and repeat business across assigned accounts and incoming demand.
Core Duties
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Respond to inbound parts inquiries by phone, email, and web channels.
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Identify correct parts and provide accurate quotes.
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Enter and manage orders through completion.
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Communicate pricing, availability, lead times, and substitutions.
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Follow up on quotes, open orders, and backorders.
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Resolve parts, pricing, and system discrepancies.
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Coordinate with service, purchasing, and operations.
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Support customer retention and repeat sales growth.
Qualifications
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Experience in parts sales, inside sales, or industrial customer support.
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Strong communication and organizational skills.
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Mechanical aptitude and comfort with part identification.
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ERP/CRM/system proficiency preferred.
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Aftermarket, truck equipment, or fluid power experience preferred.
