ZealRiver Technologies, Inc., is providing support of IT Operations and Maintenance with the U.S. Navy at Dam Neck Activity (NSWCDD DNA) in Virginia Beach, VA. We are currently interviewing for an IT Service Technician to support this initiative in an enterprise-level work environment. This support will consist of general IT service support of workstations, hardware, software and peripheral devices, Account creation, ticket submission for end-user support, device provisioning, and many other day-to-day activities. This position will be physically located and supporting the Dam Neck Activity (NSWCDD DNA) Command Information Office (CIO).
Responsibilities:
- Excellent oral and written communication skills - advanced Microsoft Office skills
- Strong customer service skills.
- Strong organizational skills, ability to multi-task and support multiple customers
- Ticket creation, management and resolution of common IT service issues.
- Troubleshoot workstation software, hardware and printer-related issues
- Analyze systems traffic and provide capacity-planning solutions; monitor and respond to complex technical issues involving hardware and software problems
- Interface with Navy support service groups to ensure proper escalation during outages or periods of degraded system performance
- System Patching of work stations, printers and additional end user assets
- Assist end users with Token support activities to include submission, creation, troubleshooting and collection
Qualifications:
- 3-5 years of general IT support for computer hardware and software in a Windows enterprise environment.
- Experience supporting IT services within a Government enterprise environment
- Familiar with government ticketing systems, how to open, update and close tickets.
- DoD Secret Security Clearance
- DoD Directive 8570 IAT II (CompTIA Security+)
- Bachelor's degree in IT services preferred or equivalent work experience.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
Experience:
- Workstation hardware and software support: 3 years (Required)
License/Certification:
- CompTIA Security+ (Preferred)
Security clearance:
Work Location: In person
