Come join our enthusiastic team!
Brookfield Veterinary Hospital is looking for a Client Service Representative to join our team of hardworking, fun individuals, and to help support our doctors! If you are passionate about pets and looking for a clinic to help support you in your growth and skill development, look no further!
The ideal candidate will have a background in veterinary medicine, but we are willing to train the right person if you have an outgoing personality and love connecting with people AND their pets.
Customer service experience in the veterinary industry is highly preferred but not required. Customer service experience is required.
We pride ourselves on providing outstanding veterinary care to our patients and would like to add someone who can compliment our existing team and deliver exceptional client experiences to every pet parent and pet.
Job Responsibilities include:
- Providing excellent client experiences by paying attention to details such as the pet's name and remembering the client when they return for another visit.
- Taking payments accurately
- Answering phone calls, which involves fielding questions, screening for service needs, and scheduling appointments
- Handling incoming and outgoing mail and e-mail
- Scheduling appointments
- Documenting and maintaining client information, service data and other pertinent information within business operations software
- Obtaining / maintaining WA Veterinary Medication Clerk certification if not already in possession
- Promoting preventative care for patients, clinic initiatives, and doctors' recommendations.
Job Requirements include:
- Genuinely enjoy working with people and animals
- Comfortable de-escalating difficult, stressful situations in a professional and diplomatic manner
- Able to use POS software systems and handle transactions accurately
- Able to work independently and as part of team, with all levels of hospital team members
- Prior experience with AVImark beneficial but not required
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
