Sleister Music is a small business in Ankeny, IA and our purpose is to support the joy of music for students and educators with world-class instruments, exacting repairs, and friendly service.
Our work environment includes:
- Lively atmosphere
- Safe work environment
- On-the-job training
Retail Associate Job Description
We are searching for an enthusiastic, friendly, and detail-obsessed Retail Associate to join our team. The role will have several responsibilities ranging from customer-facing instrument sales, repairs, and rentals, to backend billing support and inventory reconciliation. You should be well-organized, flexible, a problem solver, and willing to assist wherever needed.
What Sleister Music expects to get from our Retail Associate:
We expect our Associate to believe in “supporting the joy of music for students and educators with world-class instruments, exacting repairs, and friendly service” and also to understand how this role is important also in transforming Sleister Music into the most trusted supplier of school-band instruments and repair services in Central Iowa. We expect our Associate to also perform their duties in line with our core values, shown below:
- High Performance - growth mindset, mental toughness, and inviting feedback to do the job better and better
- Collaboration - helping out wherever needed to help the company, not just ourselves as individuals
- Treat People Right - people leave interactions with us feeling like they were treated right- with respect, honesty, and friendliness.
Specific duties, tasks, and responsibilities for this role are given below:
- Associate will do both clerical work and also selling, renting instruments to customers. Tasks include the following:
- Data entry of new rental contracts, instrument sales, rental returns
- Following up with rental customers whose payments fail and need to update billing information- by phone, email/text, and mail according to documented processes.
- Seasonal counting of inventory (annual at end of year) for stock instruments, books, cases, accessories, maintenance kits
- Data entry of incoming shipments of accessories, books, cases, maintenance kits, etc. (tracked by Square)
- Unboxing, data entry, & preparation of stock instruments- new sale-ready horns from manufacturer and also used unprocessed horns
- Helping customers with instrument rentals/sales, accessory sales, repair check ins/purchases
- Upkeep of the retail area, including items for resale and instruments.
- Sending and following up and tracking of invoices to customers and school accounts for goods and services provided.
- Answering incoming phone calls, texts, and emails from customers to the store
- Taking ownership of their own performance and ownership of improving their own performance:
- Communicating customer requests with other members of the company.
- Building professional relationships with colleagues and clients.
- Great phone etiquette, genuine customer service in both inbound customer interactions (such as them coming into the store or calling us) and outbound (such as reaching out to collect payment for a rental instrument)
How Sleister Music supports our Administrative Assistant to do their job:
- Documented processes for clerical tasks and FAQs and training for customer interactions
- Technology to do the job efficiently
- Routine check-ins with their direct manager
General Job Requirements:
- Driver's license or reliable transportation, as this job requires physical presence at 2201 W 1st Street in Ankeny.
- Good time management and interpersonal skills.
- Excellent problem-solving and troubleshooting abilities.
- A growth mindset and attention to detail
Pay: $15.00 - $19.00 per hour
Benefits:
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Application Question(s):
- What is your experience with school band and school band instruments, such as brass and woodwinds? For example, have you yourself participated in school band currently or in the past?
Work Location: In person
