Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
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Medical Insurance
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Vision Insurance
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Dental Insurance
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401(k)
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Paid Sick hours
Job Description
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Proactive network monitoring and first level of support to network incidents for night shift.
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Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
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Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
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Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
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Participate as a buddy check for network engineers during night change windows.
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Provide occasional extended hours support during high projects season, and during site maintenance day.
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Respond to incidents within SLA.
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Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
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Creation of daily pass down report.
Qualifications
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High School diploma or equivalent required.
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2+ years of Network Help Desk or Network Technician experience
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Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
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Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
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Due to required SLA, must live within 1 hour from north Austin, TX.
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Proficient in Word, Excel, Power Point, Visio.
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Ability to work well within a team and mentoring other network technicians.
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Strong sense of responsibility.
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Able to occasionally lift equipment up to 40lb.
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Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.
Preferred qualifications:
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Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
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Experience with switch configuration, IP subnetting, network troubleshooting
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Bilingual Korean
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
