About Everbright Health
Everbright Health (a division of Careforce Inc) is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we’re building a next-gen HoldCo of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We’re starting with Interventional Psychiatry - bringing modern infrastructure, operational excellence, and scalable support.
Position Summary
This is a role based in Carmel, IN 46280.
The Patient Care Coordinator is responsible for administering Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. This role ensures safe and accurate delivery of Interventional therapy while providing positive, compassionate, and professional experience for patients throughout their treatment journey.
The Coordinator plays a dual role in providing high-touch patient care and ensuring smooth administrative operations in a behavioral health clinic. This position involves facilitating the full treatment journey for patients receiving Transcranial Magnetic Stimulation (TMS) and intranasal Esketamine (Spravato® ), while also managing administrative responsibilities such as scheduling, checking in patients, collecting payments, and maintaining accurate records.
Key Responsibilities:
- Administer TMS treatments per physician orders and established protocols.
- Monitor patients during and after treatment for safety and side effects.
- Document treatment sessions in the electronic health record (EHR) system.
- Provide emotional support and reassurance to patients throughout their treatment course.
- Maintain cleanliness and safety of treatment rooms and equipment.
- Report any technical issues, patient concerns, or deviations from protocol to the supervising provider.
- Assist with Administrative tasks, including checking in patients, collecting co-pays, and scheduling appointments.
Clinical Coordination & Patient Support
- Guide patients through the intake, treatment, and follow-up phases for TMS and Esketamine therapy.
- Provide education about treatment processes, expectations, and safety protocols.
- Monitor patients during treatment sessions, assist with pre-/post-treatment assessments, and report concerns to the clinical team.
- Ensure all required clinical documentation is completed and filed accurately.
-Assist with gathering insurance information and verifying coverage for TMS and Spravato® .
- Help ensure pre-authorizations are initiated and followed up on in collaboration with the billing team.
- Report daily patient updates, safety observations, and compliance concerns.
- Support clinic flow by helping coordinate room readiness and daily schedules
Qualifications:
- High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Healthcare, psychology, neuroscience, or certified medical assisting background preferred.
- Prior experience in a mental health or medical setting is highly desirable.
- Ability to follow detailed clinical protocols and safety guidelines.
- Excellent interpersonal and communication skills.
- Strong attention to detail and documentation accuracy.
- Basic proficiency with computers and electronic health records.
- Fluent in English
Key Competencies:
- Compassionate and patient-centered approach.
- Ability to remain calm and supportive in stressful situations.
- Dependability and punctuality.
- Professional demeanor and appearance.
- Team-oriented with a willingness to learn.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
