Job Summary
We are seeking a dedicated Customer Service Associate to join our team. This role is crucial for delivering exceptional customer service and maintaining operational excellence. You will play a key role in upholding our company standards, ensuring customer satisfaction, and supporting day-to-day operations. Position requires previous administrative, customer service, or receptionist experience and fluency in English.
Duties
- Manage front desk operations and maintain an organized workspace
- Respond to customer inquiries and receive orders via phone, email, and in-person with professionalism and courtesy.
- Provide accurate information regarding products and services offered.
- Ensure all procedures for processing orders and customer inquiries are followed accurately and efficiently
- Assist with administrative tasks such as data entry, shipping, backorders and maintaining customer records.
- Collaborate with team members to resolve customer issues promptly and effectively.
Qualifications
- High School Diploma or equivalent
- Minimum of 1-year experience in customer service or an office environment.
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- A positive attitude and a willingness to learn new skills.
- Proficiency in data entry and basic administrative tasks.
- Knowledge of MS Word, Excel, Outlook and shipping methods such as UPS & FedEx preferred.
- Bilingual in Spanish is a plus.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
Ability to Commute:
- Hialeah, FL 33016 (Required)
Ability to Relocate:
- Hialeah, FL 33016: Relocate before starting work (Required)
Work Location: In person
