Environmental Health Program Administration:
Provide comprehensive administrative and operational support for the Environmental Health Program by coordinating licensing, permitting, records management, and program operations. Review and process applications for environmental health permits and licenses, including food service establishments, tourist facilities, temporary restaurant licenses, change of ownership requests, child care inspection requests, and plan review applications. Establish new facility accounts, issue licenses, prepare and track annual billing and invoicing, collect and process fees, prepare quarterly remittance reports, and monitor license renewals to support regulatory compliance.
Maintain and manage electronic databases and records, including CloudSuite (Environmental Health licensing database), ensuring accurate data entry, records retention, document management, and compliance with County and state requirements. Monitor administrative workflows, maintain standard operating procedures, coordinate meetings and projects, prepare materials, order program supplies, participate in Oregon Health Authority reviews, and identify opportunities to improve administrative processes and customer service.
Serve as a primary point of contact for customers, business owners, contractors, and community partners by answering questions regarding licensing requirements, environmental health regulations, fees, permits, and departmental processes. Receive, triage, document, and route public complaints, including food safety, sanitation, and environmental health concerns, to the appropriate Environmental Health Specialist.
Customer Service, Reception & Administrative Support
Provide front office reception and administrative support by welcoming visitors, answering multi-line phones, responding to email inquiries, processing payments, administering Food Handler testing, explaining program requirements and fees, and connecting customers with the appropriate services or staff. Deliver professional, courteous customer service while building effective working relationships with the public, coworkers, vendors, regulatory agencies, and other County departments.
Vital Records & Cross-Program Support
Provide vital records services by processing and issuing certified birth and death certificates, reviewing and tracking online applications through the VitalDirector cloud-based system, verifying applicant eligibility and identity, and mailing certified certificates. Enter and maintain accurate information in the Oregon Vital Events Registration System (OVERS), including tracking all Intaglio security paper, while ensuring the security and confidentiality of vital records, electronic files, and related materials. Assist customers by providing information on birth and death certificate processes, including birth record amendments, and respond to inquiries from parents, funeral homes, and the general public with professionalism and excellent customer service.
Provide administrative support to other Public Health programs, including the Communicable Disease Program, by assisting with records management, meetings, special projects, and other operational activities as department priorities and workload require.
As a member of a small administrative team, share responsibility for front office operations and provide flexible coverage across Environmental Health, Vital Records, and other administrative functions to meet changing operational needs and ensure seamless customer service.
