The Front Desk Clerk is responsible for providing courteous, efficient, and culturally respectful service to all hotel guests. This position serves as the first point of contact for guests at Oak Ridge Inn and plays a key role in creating a welcoming experience that reflects the Tribe’s values, traditions, and commitment to hospitality. The Front Desk Clerk performs guest check-in and check-out, handles reservations, and assists with guest inquiries while maintaining confidentiality and professionalism. As a part-time position, flexibility and teamwork are essential to ensure smooth coverage of the front desk.
Nothing in this job description alters the at-will nature of employment or creates a contract of employment. Acorn Ridge Casino reserves the right to modify, revoke, or change this job description at any time.
Must be 21-yrs or older to work at Acorn Ridge Casino.
Essential Duties and Responsibilities
Greet guests warmly and always provide excellent customer service Process reservations, room assignments, payments, and refunds
Answer phone calls, emails, and in-person inquiries regarding hotel services, rates, and availability
Follow all Tribal, enterprise, and hotel policies, procedures, and confidentiality requirements
