Job Summary
We are seeking a dynamic and proactive Technology Support Technician to join our IT team. In this role, you will be the frontline problem solver, providing essential technical support to ensure seamless operation of computer systems, networks, and hardware across the organization. Your expertise will help maintain optimal IT infrastructure performance, troubleshoot issues efficiently, and deliver exceptional customer service to internal users. This position offers an exciting opportunity to develop your technical skills while supporting a vibrant and innovative work environment.
Responsibilities
- Provide technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
- Troubleshoot computer hardware problems such as desktops, laptops, printers, and mobile devices to minimize downtime.
- Assist users with software troubleshooting, including applications within the Microsoft Office suite and specialized enterprise tools.
- Manage help desk systems and customer support tickets efficiently, ensuring timely resolution of user inquiries.
- Support network troubleshooting activities involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP connections.
- Maintain and support IT infrastructure components such as Windows Server environments and Active Directory management for user accounts and permissions.
- Conduct equipment setup, configuration, upgrades, and routine maintenance to optimize system performance.
- Collaborate with team members on complex technical troubleshooting tasks related to computer networking, hardware failures, or software conflicts.
- Document technical issues clearly and accurately while providing detailed analysis to facilitate ongoing improvements in IT support processes.
Experience
- Proven experience in providing IT support or help desk services within a fast-paced environment.
- Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
- Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configurations, and firewall security measures.
- Familiarity with Microsoft Office applications and enterprise software troubleshooting techniques.
- Experience supporting computer hardware components including desktops, laptops, printers, mobile devices, and peripherals.
- Ability to analyze technical issues quickly and develop effective solutions with excellent communication skills.
- Prior exposure to Active Directory management and Microsoft Windows Server environments is highly desirable.
Join us as a Technology Support Technician to be at the heart of our organization’s technological backbone! Your expertise will empower users to work confidently while you grow your skills in a collaborative environment dedicated to innovation and excellence.
Pay: $26.30 - $31.67 per hour
Benefits:
- 401(k)
- Employee discount
- Referral program
Application Question(s):
Work Location: In person
