Compensation Range
$70,000 - $75,000 / Hour
Overview
You may know us for our huge menu of delicious food… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®”. What you may not know is how our Performance Development team supports our Field Training, Corporate and Management teams.
The Training Specialist plays a key role in the execution and maintenance of department systems, annual budgets, vendor contracts, and supports the annual General Managers’ Conference.
The Training Specialist is a support for the Field Training team by maintaining planning tools, tracking progress, and reporting out on all training metrics and systems.
You’ll thrive in this position if you are:
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An Effective Communicator: whether it’s verbal or written, you present information in a clear and professional manner. You understand your audience and can easily shift your communication style, so it is understandable to all.
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A Project Planner: you skillfully use your project management toolbox to keep your projects organized and stakeholders informed.
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A Team Player: you’re a collaborative team player who shows respect for the views and contributions of others while building team spirit across the department and company.
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An Experienced Organizer: you’re skilled at juggling multiple priorities while keeping everyone and everything on track without missing a step.
Responsibilities
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Support the selection, onboarding, and training of new PDD staff members and AFTMs.
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Assist in writing the Annual Operating Plan for PDD and AFTMs.
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Maintain monthly credit card reconciliation and processing of invoices. Support department with monthly P&L reconciliation and maintains PDD declining checkbook.
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Negotiate initial contracts with vendors for training supplies, guest speakers, teambuilding activities and special events to conform to budget. Research alternative vendors and provides cost cutting ideas on an annual basis.
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Assist with Requests For Proposals (RFPs) for potential vendors.
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Maintain management recognition programs – awards given to managers advancing their careers.
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Maintain alcohol awareness and food safety compliance programs and distributes ServSafe materials to restaurants and AFTMs.
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Maintain department contacts, personnel files and handles a variety of personal and confidential information requiring good judgment and discretion.
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Assist with Department Communications with the Operations Communications Team.
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Support with research, scheduling, logistics and executing large scale Training Events, including CFI and the General Managers’ Conference.
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Select, manage and coach interns, temporary and contract staff on an “as needed” basis for special events and project work, like the GM Conference.
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Manage Commitment to Excellence Program – including the nomination and selection process, and the annual winner’s trip.
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Coordinate DT Rewards Grand Prize Winner annual trip.
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Support Area Field Training Managers (AFTMs) with:
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Weekly and Monthly reports, training metrics and systems (ServSafe DSAs, etc).
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Tracking K/MIT Contacts.
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Travel Arrangements and Calendars.
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Tracking of compliance regulations by restaurant.
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Quarterly Bonus Plan Calculations,
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Quarterly Meeting Support – both onsite and offsite.
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Annual Performance Evaluations.
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Coach AFTMs, as needed, when administrative performance standards are not being met.
Qualifications
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2+years experience working in Instructional Design
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Ability to provide “world class” service to our internal and external guests.
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Proficiency in MS Office. and Adobe programs.
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Strong Organizational And communication skills
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Ability to quickly adapt to changing environments
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Proven ability to build and maintain relationships at all organizational levels.
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Proven ability to negotiate contracts.
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Willingness to travel.
What we prefer:
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2+years experience working in Instructional Design focus on eLearning platforms
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Restaurant Background Preferred or Similar Work Experience in Hospitality
Bachelor’s Degree Preferred
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Benefits
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Medical, Dental & Vision
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Eligible for benefits first day of the month following date of hire
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401K with company match
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3 weeks of vacation which increases to 4 weeks starting in your 5th year
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5 days of sick time per year (first year prorated)
- Tuition Reimbursement of $2,500 for qualified programs
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Adoption Assistance Benefit of $2,500
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25%-35% discount when dining as a guest
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Reusable gift card loaded annually for your dining enjoyment
About the Company
Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.
We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
