Client Experience & Marketing Coordinator
Part-Time (15–25 Hours Per Week)
Location: Rocklin, CA (In Person)
About Us
At Pele Law Group, we believe estate planning is about more than legal documents—it's about helping families protect the people they love most. We pride ourselves on providing exceptional client service and creating a welcoming, supportive experience from the very first phone call.
As our firm continues to grow, we're looking for a friendly, organized, and motivated individual to join our team. This is an excellent opportunity for someone who enjoys working with people, learning new technology, and contributing to the growth of a small business.
We're not just hiring an employee—we're looking for someone who wants to become an important part of our team, grow with our firm, and help us provide an exceptional experience for every family we serve.
About the Role
This position combines client communication, marketing, technology, and operations into one dynamic role.
As the first point of contact for many prospective clients, you'll play an important role in creating a positive first impression of our firm. Using our established intake process and scripts, you'll guide prospective clients through an initial discovery call, gather information, answer general questions, and help determine whether our firm is the right fit for their needs.
You'll also help maintain and improve our firm's marketing and operational systems by managing social media content, email newsletters, website updates, CRM automations, and other projects that support both our clients and our team.
While you'll have a consistent set of core responsibilities, no two days are exactly the same. As a growing law firm, new projects, opportunities, and priorities naturally arise.
We're looking for someone who enjoys variety, is adaptable, and is willing to jump in wherever needed. Whether it's helping improve a process, learning a new software program, assisting with a special project, or taking on additional responsibilities as the firm grows, we value team members who are proactive, flexible, and eager to contribute.
If you're someone who enjoys learning new skills, solving problems, and helping create exceptional client experiences, we'd love to hear from you.
What You'll DoClient Experience
- Serve as the first point of contact for prospective clients
- Conduct scheduled 15-minute intake calls using our established intake process and scripts
- Build rapport while gathering important information about prospective clients and their goals
- Answer general questions about our services and process
- Schedule consultations with the attorney
- Maintain accurate client notes and records within our CRM
- Help create a welcoming, compassionate, and professional experience for every client
Marketing & Communications
- Create and schedule social media content across multiple platforms
- Assist with monthly email newsletters
- Update website content as needed
- Help improve our online visibility through SEO best practices
- Monitor engagement and assist with ongoing marketing initiatives
Technology & Operations
- Maintain and improve CRM automations and workflows
- Update client communication templates and forms
- Assist with process improvements and new technology implementation
- Support the team with administrative projects and additional responsibilities as needed
What We're Looking For
The ideal candidate is:
- Friendly, outgoing, and confident speaking on the phone
- An excellent communicator with strong verbal and written communication skills
- Organized and highly detail-oriented
- Comfortable learning new software and technology
- Adaptable and comfortable with changing priorities
- Self-motivated and able to work independently
- Creative and interested in marketing and social media
- Professional, dependable, and eager to learn
- Someone who enjoys helping people and creating positive experiences
- Someone who doesn't just complete tasks—they look for ways to improve them
Preferred Qualifications
While not required, experience in any of the following is a plus:
- Customer service
- Administrative or office support
- Social media management
- Canva or graphic design
- CRM software
- Website editing or SEO
- Microsoft Office or Google Workspace
No law firm experience is required. We are happy to train the right person.
If you're dependable, eager to learn, communicate well, and genuinely enjoy helping others, we'd love to meet you—even if you don't check every box on this list.
Growth Opportunity
This position begins as a part-time role (15–25 hours per week).
As Pele Law Group continues to grow, there will be opportunities for additional hours, expanded responsibilities, and career advancement based on performance, interests, and the evolving needs of the firm.
We're looking for someone who wants to build a long-term career with a growing team—not just someone looking for their next job.
Why Join Pele Law Group?
- Make a meaningful difference in the lives of families every day.
- Be part of a supportive, collaborative, and growing team.
- Gain hands-on experience in client relations, marketing, technology, and business operations.
- Learn valuable skills that will grow with you throughout your career.
- Have the opportunity to take on new challenges and responsibilities as our firm continues to expand.
To Apply
Please submit the following:
- Your resume
- A 1–3 minute video cover letter
- A brief description of where you see yourself in five years or your current five-year career goals
In your video, we'd love to learn:
- Why you're interested in joining Pele Law Group
- What makes you a great fit for this position
- Why you'd like to work for a small, growing business
- What excites you most about this opportunity
Please note: Employment is contingent upon successfully passing a Live Scan background check.
We look forward to meeting someone who is excited to learn, grow, and help us continue providing exceptional service to every family we have the privilege of serving.
Pay: $18.00 - $22.00 per hour
Benefits:
Language:
Shift availability:
Ability to Commute:
- Rocklin, CA 95765 (Required)
Work Location: In person
