Overview:
Candidates should possess the following traits: excellent leadership, supervisory, communications and organizational skills. Strong retail customer service background and proven ability to train, develop and motivate associates is highly desired. The ability to multi-task and thrive in a fast-paced retail environment is an essential quality. Most of all, the qualified candidate should have a minimum of two-year retail or hospitality experience, be highly energetic and have a passion for working with the public.
Responsibilities
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Oversight of employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Stock Inventory and reorder when inventory drops to a specified level within 48 hours.
- Instruct staff on how to handle difficult clients, sales goals, and communicate promotions to clients.
- Instruct staff to drive sales and revenue for each location
- Communicate properly with other departments such as HR, Warehouse, etc.
- Assist in training and evaluation of personnel in sales or marketing establishments.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Assist in cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and review timecards (if required).
- Review inventory and sales records to prepare reports for management and budget departments.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Ensure policies, goals, objectives, and procedures are being adhered to for their department.
- Ability to lift and carry 20lbs. for short distances.
- Ability to stand and/or be active for 8 to 10 hours per shift.
- Maintain a clean presentation of the retail space and coordinate repairs with appropriate team members.
Compensation and Benefits
- Hourly pay of $15
- Manager commission to be based on store sales
- 10 days of paid time off annually to accrue after 90-day period
