Key Responsibilities:
The person in this role would be responsible for:
- Insurance Tracking & Follow-up:
- Monitoring insurance policy expiration dates for all collateral properties.
- Sending timely renewal notices to borrowers (like the email we drafted).
- Following up with borrowers and insurance agents to ensure updated Certificates of Insurance (COIs) are received.
- Verifying that T Capital Group is listed as the mortgagee/loss payee on all policies.
- Escalating non-compliance cases for force-placed insurance.
- Property Tax Monitoring & Verification:
- Tracking property tax due dates for all collateral.
- Verifying that property taxes are paid by the borrower.
- Alerting management to any delinquent tax payments or potential tax liens.
- Accessing public records or using relevant software to confirm tax payment status.
- Performing Loan Extension Management:
- Monitoring upcoming maturity dates for performing loans.
- Initiating communication with borrowers regarding extension options well in advance.
- Collecting necessary documentation for loan extension reviews (e.g., updated financials, property status).
- Coordinating with the loan officers and Julian (you) for extension approvals.
- Ensuring extension agreements are properly executed and recorded.
- Data Management & System Updates:
- Accurately updating loan management software (e.g., "The Mortgage Office") with all insurance, tax, and extension information.
- Maintaining organized digital files for all related documents.
- Generating periodic reports on portfolio compliance (insurance/tax) and extension pipeline.
Required Skills & Qualifications:
- Strong Organizational Skills: Essential for tracking multiple deadlines and documents across a large portfolio.
- Exceptional Attention to Detail: Critical for verifying policy details, tax payments, and loan terms.
- Excellent Communication Skills: (Written and Verbal) For clear and professional interaction with borrowers, insurance agents, and internal team members.
- Proficiency with Technology:
- Experience with loan servicing software (familiarity with "The Mortgage Office" is a big plus, but general aptitude for learning new systems is key).
- Proficiency in Microsoft Office Suite (Excel for tracking, Word for correspondence).
- Comfort with email communication and digital file management.
- Problem-Solving Abilities: To address common issues like missing documents or payment discrepancies.
- Reliability & Proactiveness: Someone who can anticipate needs and follow through without constant supervision.
- Basic Understanding of Real Estate/Lending (Beneficial): Not strictly required, but familiarity with terms like LTV, collateral, lien, etc., would be a strong asset.
Job Type: Part-time
Pay: $19.00 - $23.00 per hour
Work Location: In person
