Description:
Job Title: Program Manager - CREW Housing
Department: Housing
Reports to: Senior Director of Housing
Job Summary:
The Program Manager for CREW Housing will oversee the transitional housing program, which includes approximately 30 beds across multiple single-family homes in the Denver Metro area. This position is responsible for direct oversight of one dedicated care manager, ensuring the delivery of high-quality care management and housing services to program participants. The ideal candidate will have a background in both case management and transitional housing management, experience working with re-entry populations, and strong interpersonal and administrative skills.
Supervisory Responsibilities:
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Provide direct supervision to the CREW Housing Care Manager, including coaching, evaluation, and professional development.
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Oversee daily operations of the CREW Housing program to ensure compliance with SCC policies and procedures.
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Recruit, interview, hire, and train program staff as needed.
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Ensure timely and accurate documentation and reporting of program metrics and client outcomes.
Key Duties and Responsibilities:
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Manage program operations, including resident intake, housing assignments, and coordination of services.
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Ensure compliance with housing program rules, policies, and safety protocols as outlined in the CREW Participant Handbook.
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Conduct regular site visits to all CREW Housing locations, ensuring properties are maintained and security measures are upheld.
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Facilitate program meetings and weekly house meetings to address participant concerns and provide updates.
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Maintain a small caseload, providing care management and support to program participants as needed.
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Collaborate with internal and external stakeholders to connect clients with resources such as employment, vocational training, and public assistance programs.
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Support the development and implementation of individualized treatment and transition plans for participants.
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Address emergencies and issues outside of standard business hours, ensuring program and participant needs are met.
Requirements:
Required Skills/Abilities:
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Demonstrated ability to build rapport and trust with justice-involved individuals.
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Strong collaboration and problem-solving skills.
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Effective oral and written communication skills.
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Proficiency in Microsoft Office Suite and database management.
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Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
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Experience in transitional housing management and case management.
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Familiarity with trauma-informed and strength-based care practices.
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Experience working with re-entry populations or other systemically marginalized groups.
Education and Experience:
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Bachelor’s degree in social work, human services, or a related field preferred. Equivalent experience considered.
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2+ years of experience in housing program management or a similar role.
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Lived experience welcomed and valued in lieu of professional experience.
Compensation and Benefits:
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Full-time salaried position with a salary range of $59,000 - $70,000, commensurate with experience.
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Comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, and paid time off.
Physical Requirements:
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Ability to travel between CREW Housing locations.
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Prolonged periods of sitting at a desk and working on a computer.
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Occasionally required to lift or move office supplies up to 20 pounds.
About Second Chance Center, Inc. (SCC):
Established in 2012, SCC is Colorado’s premier community re-entry program, offering education, resources, and support to justice-involved individuals. Our mission is to facilitate successful transitions from incarceration to community living, fostering long-term success and fulfillment.
