Job Title: Site IT Support Administrator
Location: Greenville, OH 45331 - 100% onsite
Duration: 12 months contract
Shift: 08:00 AM - 12:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday
The role is part time, 4 hours/5 days/week. Hours can be flexible. Bachelor's degree is required.
Role Overview:
In the Coatings division, we develop, produce, and market a wide range of coating solutions, from applied surface technologies to automotive coatings.
We work in global teams focused on innovation, performance, and practical solutions for our customers.
At the Greenville site, IT plays a direct role in supporting safe and reliable manufacturing operations.
This role focuses on handson support, user enablement, and stable IT operations across the site.
TASKS
Site IT Support (Primary Contact):
Act as the first point of contact for all IT incidents and service requests at the Greenville site
Troubleshoot and resolve issues related to hardware, software, access, and connectivity
Manage and prioritize IT tickets based on business and production impact
Coordinate escalation with regional or global IT teams when required
User Access & Onboarding:
Support new user onboarding including device setup, account creation, and system access
Manage access requests across SAP, MES, shared drives, and business applications
Ensure timely offboarding including access removal and asset collection
Printer & Device Ownership:
Own all site printers, including office and production/label printers
Manage installation, troubleshooting, and coordination with vendors
Track inventory, consumables, and replacement planning
Mobility & Shop Floor Technology:
Support scanners, tablets, and other mobile or shop floor devices
Perform upgrades, patching, and routine maintenance Troubleshoot integration issues with MES, SAP, and network connectivity
Infrastructure & Network Support:
Support local IT infrastructure including endpoints, connectivity, and site network components
Maintain basic understanding of network architecture, firewalls, and connectivity
Identify and escalate infrastructure or security issues to central IT teams
Site Engagement & Continuous Improvement:
Work directly with production, maintenance, and operations teams to resolve IT issues
Identify recurring problems and drive corrective actions
Support rollout of new technologies and digital initiatives at the site
Maintain accurate documentation of systems, devices, and configurations
Requirements:
Education & Experience:
Degree in Information Technology, Computer Science, or related field, or equivalent experience
1–3 years of experience in IT support or infrastructure, preferably in a manufacturing environment
Technical Skills:
Experience with enduser support and ticket management
Familiarity with printers, scanners, mobile devices, and hardware support
Basic understanding of networking concepts and IT security
Exposure to SAP, MES (e.g., Vegam), or similar enterprise systems is preferred
Soft Skills:
Strong problemsolving skills with a structured approach
Clear communication with both technical and nontechnical users
Ability to work independently in a sitebased role
Customerfocused mindset with high responsiveness
SUCCESS IN THIS ROLE (FIRST 6 MONTHS)
Reliable IT support with fast response and resolution times
Stable operation of printers and shop floor devices
Efficient onboarding process for new employees
Reduction in recurring IT issues through root cause resolution
Positive feedback from site users and operations teams
ADDITIONAL INFORMATION
You will work closely with local site leadership and global IT teams. This role requires strong onsite presence and engagement with plant operations.
Pay: $24.00 - $25.00 per hour
Application Question(s):
- Are you comfortable working part-time for 4 hours per day, 5 days per week, with flexible working hours?
- Do you have a bachelor’s degree?
Work Location: In person
