Job description:
Data Operations Associate (Hybrid – Mon–Thurs Onsite / Fri Remote)
Location: Hybrid (4 days onsite, 1 day remote)
Experience Level: 3–5 Years
Education Required: High School Diploma
Position Overview
We are seeking a highly organized, detail-driven professional to serve as the operational backbone of our reporting and ticket management process. This role is ideal for someone who thrives in high-volume production environments and takes pride in disciplined execution.
This is not an entry-level training role. We are looking for a “plug-and-play” candidate who can manage a heavy workflow with accuracy, independence, and strong self-management skills.
If you’ve “lived in a queue,” enjoy clearing high volumes of transactions daily, and value precision over redesigning processes — this role is for you.
Key Responsibilities
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Process and close 200–250 service tickets daily with high accuracy
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Ensure proper revenue capture for all completed services
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Conduct analytical reviews of operational reports
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Identify data inconsistencies and escalate findings clearly and promptly
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Resolve discrepancies with internal departments
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Maintain accurate and organized documentation
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Respond to email inquiries in a timely manner
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Support finance team with administrative and reporting tasks
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Adhere to company policies and compliance procedures
What We’re Looking For
Queue Mentality
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Experience managing 200+ transactions/tickets daily under same-day SLAs
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Takes ownership of clearing workload daily
Execution-Focused
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Values disciplined execution over process redesign
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Comfortable working within established systems
Independent & Self-Managed
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Able to work independently after 2–3 weeks of training
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Detects errors and escalates issues with clear documentation
Calm Under Pressure
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Maintains accuracy and quality even during volume spikes
Required Skills & Qualifications
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3–5 years of relevant experience in data processing, operations, or finance support
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Exceptional attention to detail and data accuracy
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Strong analytical and logical problem-solving skills
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Ability to manage competing priorities in a production-heavy environment
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Excellent written and verbal communication skills
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Strong organizational and time management abilities
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Proactive, self-motivated mindset
Technical Requirements
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Advanced Microsoft Excel proficiency (VLOOKUP, Pivot Tables, Conditional Formatting required)
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Experience performing data validation and reconciliation
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Data visualization experience is a plus
Preferred (Not Required)
Why This Role Matters
You will serve as the trusted anchor for operational reporting — providing clean, reliable data that drives critical business decisions.
If you are someone who takes pride in accuracy, thrives in high-volume environments, and values disciplined execution — we encourage you to apply.
Job Type: Full-time
Work Location: In person
