About us
HARMA - Hospitality in Harmony. We are a food service & management company that owns, operates & develops a diverse portfolio of restaurant brands and catering services in the Morgantown area.
OUR BRANDS - The GOAT WV Pub - Morgantown & Bridgeport (opening soon)
* Crab Shack Caribba * Dockside Grille * Nonno Carlo - Italian Deli & Imports *
Mission/Vision - Our mission is to positively influence every life we touch, enriching the lives of our people and the people we serve. We aim to be the most employee-centric and customer-focused company in food service. We are on a mission to create a culture of culinary excellence in our communities and be a leader in food service.
Values - Our people are everything. We believe the best hospitality comes from the best employee care. We believe our team is as important as the customers we serve. That’s why our people come first. They are the life of our business and fuel excellent customer experience. We know good people are hard to find, and they’re often overworked and underappreciated. At Harma, we believe great work deserves recognition. Our goal is to create a positive, fulfilling, and rewarding community where people genuinely love to work and have room to grow.
We are looking for FOH Management at our newest location The GOAT WV Pub - Bridgeport and other Morgantown locations.
Responsible to motivate staff to provide excellent customer service and an experience to all of our guests. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. We’ll expect you to lead by example and uplift our staff during busy hours in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
- Coordinate daily Front of the House
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- P & L
- Cost control
- Inventory & ordering
- Hiring, recruiting & training
Skills
- Proven work experience as a restaurant manager.
- Food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like, OpenTable, Inventory systems, Toast POS, etc.
- Strong leadership, motivational and people skills
At our growing company, we are seeking individuals who are truly passionate about the culinary industry. Plenty of room for growth and advancement opportunities.
Compensation: Base salary + Bonuses/Incentives + Catering Sales commission
Job Type: Full-time
Pay: $50,000.00 - $67,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Paid training
Experience:
- Restaurant management: 2 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Bridgeport, WV 26330 (Required)
Ability to Relocate:
- Bridgeport, WV 26330: Relocate before starting work (Required)
Work Location: In person
