The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.
Key Responsibilities
Operations & Execution:
- Oversee daily QSR operations in a fast-paced airport environment.
- Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
- Manage food production, prep levels, and peak travel rush execution.
- Monitor inventory, food cost, waste, and ordering to maintain profitability.
- Ensure compliance with brand standards and airport authority regulations.
Financial Management:
Own and manage full P&L responsibility.
- Control labor costs through effective scheduling based on passenger flow and sales forecasts.
- Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
- Meet or exceed sales, labor, and food cost targets.
Leadership & Staffing:
- Recruit, hire, and train management and crew members.
- Build and maintain a strong bench for shift leadership coverage.
- Coach team members on service standards, food safety, and efficiency.
- Create a positive, accountable, and team-oriented culture.
- Manage performance, conduct evaluations, and address employee relations issues.
Guest Experience:
- Deliver fast, friendly, and efficient service to domestic and international travelers.
- Resolve guest complaints quickly and professionally.
- Maintain high guest satisfaction scores and brand reputation.
Compliance & Safety:
- Maintain strict adherence to food safety standards and local health regulations.
- Ensure compliance with TSA, airport security requirements, and badging protocols.
- Enforce safety procedures to reduce workplace incidents.
Qualifications:
- 5+ years of QSR or high-volume restaurant management experience.
- Proven track record managing $2M+ annual revenue preferred.
- Strong knowledge of food cost, labor management, and inventory controls.
- Experience leading large teams.
- Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
- Must be eligible to obtain airport security clearance.
Key Competencies:
- High-energy, hands-on leadership style
- Strong operational execution skills
- Results-driven and financially accountable
- Excellent communication and coaching abilities
- Bilingual (English/Spanish) strongly preferred
Physical Requirements:
- Stand for extended periods
- Lift up to 50 lbs
- Work in a secure, high-traffic airport environment
The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.
Key Responsibilities
Operations & Execution:
- Oversee daily QSR operations in a fast-paced airport environment.
- Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
- Manage food production, prep levels, and peak travel rush execution.
- Monitor inventory, food cost, waste, and ordering to maintain profitability.
- Ensure compliance with brand standards and airport authority regulations.
Financial Management:
Own and manage full P&L responsibility.
- Control labor costs through effective scheduling based on passenger flow and sales forecasts.
- Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
- Meet or exceed sales, labor, and food cost targets.
Leadership & Staffing:
- Recruit, hire, and train management and crew members.
- Build and maintain a strong bench for shift leadership coverage.
- Coach team members on service standards, food safety, and efficiency.
- Create a positive, accountable, and team-oriented culture.
- Manage performance, conduct evaluations, and address employee relations issues.
Guest Experience:
- Deliver fast, friendly, and efficient service to domestic and international travelers.
- Resolve guest complaints quickly and professionally.
- Maintain high guest satisfaction scores and brand reputation.
Compliance & Safety:
- Maintain strict adherence to food safety standards and local health regulations.
- Ensure compliance with TSA, airport security requirements, and badging protocols.
- Enforce safety procedures to reduce workplace incidents.
Qualifications:
- 5+ years of QSR or high-volume restaurant management experience.
- Proven track record managing $2M+ annual revenue preferred.
- Strong knowledge of food cost, labor management, and inventory controls.
- Experience leading large teams.
- Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
- Must be eligible to obtain airport security clearance.
Key Competencies:
- High-energy, hands-on leadership style
- Strong operational execution skills
- Results-driven and financially accountable
- Excellent communication and coaching abilities
- Bilingual (English/Spanish) strongly preferred
Physical Requirements:
- Stand for extended periods
- Lift up to 50 lbs
- Work in a secure, high-traffic airport environment
Please do not send any emails, resumes, or call.
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