Job Summary
We are seeking an energetic and motivated Lead server 9Key holder) to join our dynamic hospitality team. In this pivotal role, you will support the overall management of front-of-house operations, ensuring exceptional customer service, efficient food and beverage service, and smooth shift transitions. You will also work as a server during 'Volume" hours and closing. Your leadership will help foster a welcoming atmosphere, uphold high standards of food safety and quality, and motivate staff to deliver memorable guest experiences. This position offers an exciting opportunity for someone passionate about hospitality management, eager to develop their leadership skills in a fast-paced environment.
Responsibilities
- Assist in supervising daily FOH operations, including greeting guests, managing reservations, and overseeing service flow.
- Support staff training and development to ensure high standards of customer service, food handling, and safety protocols.
- Coordinate with kitchen to ensure timely food preparation, accurate order delivery, and quality control.
- Oversee POS system "Toast" for order processing, cash handling, and transaction accuracy.
- Supervise shift activities including delegating tasks, and ensuring smooth transitions between shifts.
- Uphold food safety standards by monitoring proper food handling practices and compliance with health regulations.
- May also assist in onboarding new team members to build a strong restaurant team.
- Lead by example in delivering outstanding customer service while fostering a positive team environment.
Skills
- Proven experience management within a quick service or fast-food restaurant setting.
- Demonstrated experience in hospitality or restaurant management roles.
- Excellent customer service skills with the ability to handle diverse guest needs professionally.
- Sound understanding of food safety standards and food handling procedures.
- Leadership capabilities with experience in staff training & development, team management, and interviewing candidates.
- Ability to manage inventory control, budgeting, and shift operations effectively.
- Familiarity with casual dining or fine dining environments; banquet or catering experience is a plus.
- Strong communication skills coupled with the ability to motivate teams under pressure.
- Join us as a Server Shift Lead if you're passionate about creating memorable dining experiences through energetic leadership and exceptional service!
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
