Position Summary
Responsible for the administration of retirement plans. Maintains plan records and ensures compliance with federal regulations. Creates and maintains positive relationships with clients, financial advisors, and service professionals. Must be able to work in a team environment to support clients and other EGPS departments. Retirement Plan Consultants (RPCs) will be evaluated on their ability to retain their block of business while meeting service and processing goals as defined by leadership. This role is responsible for complete oversight of the plan administration and must possess strong relationship skills to provide excellent client service and retention.
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Ensure timely review and delivery of annual compliance testing, contribution calculations, and governmental forms filings, while maintaining accuracy of data in client relationship management system for use in managing plan load and reporting.
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Communicates with customers and assists with benefit distributions.
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Demonstrate an excellent level of proactive client focus and teamwork with clients, advisors, CPAs, and internal partners.
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Responsible for protecting, securing, and handling of all confidential data transmitted to/from EGPS.
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Consult on plan design options to plan sponsors as needed.
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Develop, maintain, and strengthen relationships with clients, advisors & CPAs.
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Interface with recordkeeping providers to ensure a positive client experience.
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Develop technical skills to become a subject matter expert in regulatory and industry practices.
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Communicate significant issues and exceptions to an appropriate higher level of authority within a timely manner.
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Reviews distributions within a timely manner.
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Self-motivated to track upcoming deadlines and follow up with clients consistently for data or additional information.
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Follows EGPS policy and procedures to ensure a uniform product and process for all clients.
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Assist internal departments, as needed, with plan administration.
