ABOUT HOMEFELD EAST VALLEY
HomeField East Valley is a woman-owned home services company serving over 6,000 customers across the East Valley. We specialize in septic pumping, maintenance, repairs, inspections, and commercial grease trap services.
We are a high-standards, fast-moving, relationship-first service business. The people in key roles here are trusted, respected, and paid to perform.
THE ROLE
We are hiring a Service Booking Specialist — a full-time, salaried, in-person position based in Chandler, AZ. This is a phone-first, performance-based role for someone with a sales mindset and a genuine drive to fill the schedule.
This is not a passive customer service position. Every inbound call is an opportunity to book a job, upsell a membership, and build a customer relationship. You will also work our existing customer list proactively with outbound calls to clients who are due for service. You own the schedule. You own the outcome.
RESPONSIBILITIES
- Answer high-volume inbound calls and convert them into booked service appointments
- Work the customer list daily with proactive outbound calls to clients due or overdue for service
- Enter complete, accurate job details into ServiceTitan on every booking — no exceptions
- Build and maintain the daily service schedule — keep technician time slots full
- Work directly with the Service Manager on dispatch coordination and route efficiency
- Prepare inspection reports accurately and maintain service agreement schedules
- Coordinate and schedule membership visits to keep recurring customers on track
- Introduce customers to service memberships and maintenance plans at the time of booking
- Enroll customers in recurring service programs and referral program on qualifying calls
- Process payments and handle pricing and service questions professionally
- Participate in rotating after-hours and weekend on-call coverage
WHAT WE ARE LOOKING FOR
A sales mindset is required for this role. We need someone who approaches every call as an opportunity to book and close — not just answer and answer questions.
- 2+ years of experience in customer service, booking, dispatching, or a phone-first sales role
- Home services, HVAC, plumbing, medical scheduling, real estate, or insurance background preferred
- ServiceTitan or similar scheduling/CRM software experience is a plus — will train the right candidate
- Strong, confident phone presence — warm, clear, and focused on converting the call
- Highly organized with excellent attention to detail — incomplete entries are not acceptable
- Self-motivated and comfortable with performance metrics and bonus-based compensation
- Must be able to work in-person in Chandler, AZ, Monday through Friday, 7:30 AM to 4:30 PM
COMPENSATION
- Base salary: $60,000 per year
- Monthly KPI bonus: up to $750 per month based on 7 performance metrics
- Booking rate accelerator: up to $350 per month for exceeding booking rate targets
- Membership enrollment kicker: $15 to $25 per enrollment above monthly baseline
- Quarterly consistency bonus: $500 for three consecutive months of high performance
- Total peak compensation: $80,000+ per year — no cap, no ceiling
BENEFITS
- 401(k) with company match
- Health, dental, vision, and life insurance
- Paid time off and company holidays
- On-the-job training and professional development
SCHEDULE
- Monday to Friday, 7:00 AM to 4:00 PM
- In-person — Chandler, AZ (Cooper & Ray Rd)
- Rotating weekend on-call coverage for after-hours urgent calls
- Participate in rotating after-hours and weekend on-call coverage outside regular hours
WORK LOCATION
In person — Chandler, AZ (Cooper & Ray Rd). This role requires daily on-site presence and cannot be performed remotely.
If you are someone who counts your own booking rate, takes a missed call personally, and wants a compensation structure that rewards what you actually produce, we want to hear from you.
Apply today. We are actively reviewing applications and interviewing this week.
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Are you comfortable with high-volume inbound and outbound phone work as your primary daily responsibility?
- Do you have experience in a customer service, booking, or dispatch role?
- How many years of phone-based customer service or booking experience do you have?
- Do you have experience using ServiceTitan? If not, have you used a similar scheduling/CRM software? Explain.
- Are you able to work in-person in Chandler, AZ Monday through Friday, 7:00AM to 4:00PM?
Work Location: In person
