Named a Top Workplace by the Chicago Tribune and recognized as Best Senior Independent Living by U.S. News & World Report, Chestnut Square at The Glen is a premier independent living community for adults 62+ offering a secure, maintenance-free lifestyle in a vibrant and engaging environment.
Why Join Our Team?
At Chestnut Square, you’ll be part of a workplace where people truly matter. Our team members enjoy work-life balance while doing meaningful work that positively impacts the lives of seniors. We foster a supportive, team-oriented environment with approachable leadership and a culture that recognizes and appreciates employees. If you’re seeking a purpose-driven leadership role in a positive and professional setting, we invite you to apply.
Position Summary
We are seeking a dynamic and experienced Director of Operations to assist in the overall management and day-to-day operations of the community as directed by the CEO, ensuring the highest level of quality services, resident satisfaction, and operational efficiency is maintained at all times.
The ideal candidate will be a strong leader with excellent communication skills, a service-oriented mindset, and a passion for supporting older adults in a residential community setting.
Compensation
We offer a competitive compensation package. Compensation is negotiable and commensurate with experience.
What You’ll Do
- Provide leadership and oversight for the day-to-day operations of the senior living community.
- Report operational issues, updates, and action items regularly to the CEO to support effective community management.
- Lead, mentor, and develop department managers and staff to foster a positive, high-performing workplace.
- Ensure exceptional resident care, services, and overall resident satisfaction.
- Build and maintain positive relationships with residents, families, staff, and community partners.
- Oversee occupancy, resident retention, and initiatives that support community growth.
- Develop, manage, and monitor operating budgets, financial performance, and expenses.
- Ensure compliance with all applicable regulations, safety standards, and organizational policies.
- Partner with the sales and marketing team to support occupancy and community outreach efforts.
- Monitor staffing, employee engagement, and team performance to ensure operational excellence.
- Address and resolve resident, family, and employee concerns in a timely and professional manner.
- Identify and implement process improvements to enhance quality, efficiency, and resident experience.
- Coordinate community programs, services, and departmental operations to ensure seamless service delivery.
- Collaborate with executive leadership to achieve strategic, operational, and financial objectives.
- Represent the community professionally within the local community and cultivate referral and partnership opportunities.
- Perform other duties as assigned to support community operations
What We’re Looking For
- Minimum of two years of experience in a related role; experience in senior living or elder housing strongly preferred
- High school diploma required; Bachelor’s degree in Business or related field preferred
- Strong computer literacy, including proficiency in Microsoft Office Suite and ability to learn new systems quickly
- Excellent customer service and communication skills with the ability to interact professionally with residents, families, vendors, and staff
- Experience in front desk, hospitality, or service operations strongly preferred
- Strong organizational skills with attention to detail and the ability to manage multiple priorities
Benefits & Perks
- Medical, dental, and vision insurance
- 403(b) retirement plan with employer match
- Generous paid time off (PTO)
- Tuition reimbursement
- Complimentary lunch meal
- Employee recognition programs and events
Apply Today
Join a team dedicated to providing exceptional service and creating a welcoming senior living community where residents thrive. We look forward to reviewing your application.
Please submit your resume to:
Chestnut Square at The Glen
Attention: Human Resources
2601 Chestnut Ave
Glenview, IL 60026
Email: [email protected]
www.chestnutsquare.info
EOE
Job Type: Full-time
Pay: $110,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- senior living: 2 years (Preferred)
- Operations management: 1 year (Required)
Ability to Commute:
- Glenview, IL 60026 (Required)
Work Location: In person
