Customer Experience Manager
Farmers Insurance – Daniel Cochran Agency
Woodstock, GA | Full-Time | Monday–Friday
Join a High-Performing Insurance Agency
Do you thrive in a fast-paced environment where staying organized, solving problems, and taking care of people all matter?
The Daniel Cochran Agency is one of the fastest-growing Farmers Insurance agencies in Georgia, and we're looking for a dependable, efficient, and growth-minded Customer Experience Manager to join our team.
This is not a traditional customer service position where you simply answer phones and complete requests.
You'll take ownership of the customer experience, help clients resolve insurance needs, manage multiple priorities, and identify opportunities to provide additional protection. The right person will care deeply about serving people while also understanding that excellent service can lead to stronger retention, referrals, and agency growth.
What You'll Do
Assist clients with policy changes, billing questions, claims support, and coverage needs- Manage multiple service requests accurately and efficiently
- Build strong client relationships through proactive communication and follow-through
- Review customer accounts and identify gaps in protection
- Recommend additional insurance products when they genuinely benefit the client
- Generate referrals, customer reviews, and appointments through exceptional service
- Maintain accurate client records and help the agency improve retention
Career Growth and Earning Opportunity
We believe great people should never outgrow their position.
In addition to a competitive base salary, you'll have several opportunities to increase your income by creating outstanding customer experiences and contributing to agency growth.
Team members can earn additional compensation through performance incentives tied to areas such as customer retention, referrals, reviews, cross-selling, and additional insurance solutions.
As your knowledge, results, and responsibilities grow, so can your earning potential and opportunities for advancement. We invest in team members who take ownership, consistently perform at a high level, and demonstrate the ability to lead.
What We're Looking For
We're looking for someone who is:
Highly organized and able to prioritize competing responsibilities- Efficient without sacrificing accuracy or customer care
- Calm, professional, and resourceful when solving problems
- An excellent communicator with strong follow-through
- Comfortable recommending products and asking for business
- Dependable, coachable, and accountable
- Comfortable learning and working in multiple computer systems
- Positive, team-oriented, and motivated to improve
Insurance experience is helpful, but it is not required. We care more about your attitude, organization, communication skills, and willingness to learn.
Frequently Asked Questions
Is This a Sales Position?
Customer service comes first, but this position does include sales responsibilities.
We believe great service means helping clients understand where they may be underinsured or missing valuable protection. You'll be expected to recognize those opportunities, recommend appropriate products, and schedule additional conversations when needed.
You do not need to be a traditional salesperson, but you should be comfortable having confident conversations, making recommendations, and asking clients to take the next step.
About Our Agency
The Daniel Cochran Agency proudly serves families throughout Georgia by providing exceptional insurance solutions backed by remarkable customer service.
Our culture is fast-paced, positive, accountable, and growth-minded. We work hard, support one another, celebrate wins, and continually raise the standard for how our clients are served.
If you're looking for more than another customer service job and want a career where excellent performance is recognized, rewarded, and developed we'd love to hear from you.
**Apply today to join the Daniel Cochran Agency.**
Salary Range: $45,000.00 - $65,000.00 per year
