HOTEL FRONT DESK AGENT – FLEXIBLE SCHEDULE – IMMEDIATE HIRE
Properties: IHG & Choice Hotels Properties
Position: Front Desk Agent
Employment: Full-Time / Flexible Schedule
Work Location: In Person
Hiring Status: Immediate Hire
Probationary Period: 90 Days
POSITION OVERVIEW
We are currently seeking dependable, friendly, professional, and flexible Front Desk Agents to join our hotel teams. We are hiring for positions at both an IHG property and a Choice Hotels property.
Applicants must have flexible availability. Your weekly schedule may consist of a combination of different shifts based on hotel staffing and operational needs.
AVAILABLE SHIFTS
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM – 7:00 AM
This is NOT a position for applicants who are only available for one specific shift. Candidates should be willing and able to work a combination of morning, evening, and overnight shifts when scheduled.
KEY RESPONSIBILITIES
- Provide friendly, professional, and efficient guest service.
- Perform guest check-ins and check-outs accurately.
- Answer hotel telephone calls and assist with guest questions and requests.
- Process reservations, payments, and guest information accurately.
- Recognize hotel loyalty members and assist with new loyalty enrollments.
- Follow all IHG or Choice Hotels brand standards, depending on the assigned property.
- Respond professionally to guest concerns and assist with service recovery.
- Communicate effectively with Housekeeping, Maintenance, and Management.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Complete required Front Desk checklists and assigned duties during each shift.
- Follow hotel safety, security, cash-handling, and guest privacy procedures.
- Be willing to assist with additional hotel duties when operationally necessary.
REQUIREMENTS
- Flexible availability is required.
- Must be able to work a combination of 7 AM–3 PM, 3 PM–11 PM, and 11 PM–7 AM shifts as scheduled.
- Must be dependable and punctual for all scheduled shifts.
- Must have excellent customer service and communication skills.
- Must be comfortable working with guests in a fast-paced hotel environment.
- Must be professional, responsible, and able to work independently.
- Must be able to follow instructions and hotel policies.
- Previous hotel or Front Desk experience is preferred but not required for the right candidate.
- Experience with IHG or Choice Hotels systems is a plus.
- Bilingual applicants, especially English/Spanish, are encouraged to apply.
- Must be available to work weekends and holidays when scheduled.
90-DAY PROBATIONARY PERIOD
All selected candidates will complete a 90-day probationary period. During this period, employees will be evaluated on attendance, punctuality, dependability, guest service, job performance, professionalism, teamwork, ability to follow hotel procedures, and compliance with applicable brand standards.
WE ARE LOOKING FOR
We are looking for individuals who understand that hotel operations run 24 hours a day, 7 days a week. The ideal candidate is a team player who is flexible, dependable, willing to learn, and ready to provide excellent service to every guest.
IMMEDIATE HIRE – Qualified candidates are encouraged to apply today.
When applying, please include your Front Desk or hotel experience and your availability for each of the three shifts listed above.
Pay: $13.00 - $15.00 per hour
Work Location: In person
