GENERAL JOB DESCRIPTION
Responsible for performing customer support and service tasks within a community club setting to support daily operations.
DUTIES AND RESPONSIBILITIES
- Greet customers and answer phones at the front desk. Take accurate messages with details for manager.
- Account for correct money transactions and cash drawer.
- Book space for clubs and organizations.
- Log and handle all paperwork and keys accurately.
- Be knowledgeable of and make reservations for bus tours.
- Follow rental procedures for center equipment.
- Support special events and programs including setup and breakdown of events. Some janitorial duties may be included.
- Monitor usage of facilities. Enforce rules and regulations.
- Assist the Recreation Department with special projects, reports, and inventories.
- Ensure all forms and waivers are properly signed by customers and filed.
- Ensure that the center and equipment are kept clean.
- Notify Assistant Manager of Events and Program Sales of any changes, conflicts, repairs, and maintenance issues at the center.
EDUCATION AND EXPERIENCE
- High School Diploma or GED
- Customer Service experience
- Office or Hospitality Industry Experience a plus
REQUIRED SKILLS AND ABILITIES
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient with Microsoft Office Suite and Point of Sale software.
REQUIRED LICENSES AND/OR CERTIFICATES
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk
- Must be able to lift/reach 40 pounds at a time (more with assistance)
HOSPITALITY EXPERIENCE
Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.
