Sales Coordinator Job Description
Reports To: General Manager
Position Overview:
The Sales Coordinator is responsible for supporting the Inside & Outside Sales Team and assisting customers throughout the sales process. This position is vital to delivering the Talbert Difference!
Key Responsibilities:
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Assisting all customers and the sales staff with orders, quotes, credits/pickups, product inquiries, and general questions.
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Placing special orders and transfer requests to ensure a timely turnaround on orders.
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Tracking confirmations on special orders and communicating the ETAs with the sales team and customers.
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Be current and aware of all open orders and track them to completion.
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Processing orders, quotes, and credits in a timely manner (preferably daily).
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Communicating with the sales staff and customers regarding back orders, delivery changes, and damaged products when these situations occur.
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Working with Dispatch and Receiving to ensure they have the correct paperwork to ship and receive materials.
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Answering sales and internal calls with a positive attitude and willingness to assist.
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Informing team members and customers when deadlines cannot be met and giving realistic completion dates.
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Taking ownership of the customers' needs (Never assuming something is not my job).
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Working as a team member to meet organizational goals and uphold customer service standards (If you catch up on your work, be willing to help others).
Other Key Factors:
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Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust.
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MUST BE ORGANIZED and detail-oriented with a strong will to meet deadlines and project goals.
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Possess great interpersonal skills to work with team members and yet be able to work independently.
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General computer skills and a background in Microsoft programs are necessary.
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Ability & desire to learn internal company systems, software, & product knowledge (Both Stock & Special Order).
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Timely completion of special projects (Always be willing to improve your skillset and the company's value).
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Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).
