Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview
Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold calling—just meaningful customer support.
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Competitive Pay: $18/hr (unlicensed) or $21/hr (Life & Health licensed)
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Career-Boosting Experience: Gain valuable benefits and customer service expertise
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Schedule: Monday–Friday
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Training: 8:00 AM – 4:30 PM
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After Training: 8-hour shifts between 5:00 AM – 5:00 PM
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Location: Onsite at our Las Vegas office (777 N. Rainbow Blvd., Las Vegas, NV 89107) for approximately 90 days during training and until performance metrics are met
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Serve as a trusted resource for members navigating their benefit options
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Resolve eligibility, enrollment, and claims-related questions with professionalism and care
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Deliver exceptional customer service while building positive relationships with every caller
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Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
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Guide employees toward informed benefits decisions that support their needs
About You
Required:
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High school diploma
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1+ year of customer service experience
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Strong typing and basic computer skills
Preferred:
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Bilingual Spanish
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Life & Health License
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Benefits experience
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Call center experience
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Microsoft Office proficiency
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Excellent communication and active listening skills
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Customer-first mindset with a passion for helping others
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Professional, empathetic, and solution-oriented approach
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Ability to build trust and rapport with every caller
If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you!
#LI-MS2
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
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Life and accident insurance
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401(K) and Roth options
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Tax-advantaged accounts (HSA, FSA)
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Educational expense reimbursement
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Paid parental leave
Other benefits include:
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Digital mental health services (Talkspace)
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Flexible work hours (availability varies by office and job function)
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Training programs
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Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
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Charitable matching gift program
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And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
