Job Summary
We are seeking a dynamic and proactive Customer Service/Inside Sales professional to join our team! In this role, you will be the vital link between our clients and our company, delivering exceptional service while driving sales growth. Your energetic approach and strong communication skills will ensure customer satisfaction, foster long-term relationships, and support the achievement of sales targets. This position offers an exciting opportunity to blend customer relationship management with strategic sales initiatives in a fast-paced, innovative environment.
Responsibilities
- Engage with customers via phone, email, and online platforms to understand their needs and provide tailored solutions.
- Manage and nurture customer accounts to ensure ongoing satisfaction and retention through effective relationship management.
- Utilize CRM system proficiently to track customer interactions, update account information, and analyze sales data for informed decision-making.
- Collaborate cross-functionally with marketing, product, and technical teams to deliver seamless client experiences and resolve issues promptly.
- Identify opportunities for upselling or cross-selling products/services to meet client needs and exceed sales goals.
- Maintain detailed records of customer interactions, feedback, and follow-up actions to enhance service quality.
Qualifications
- Property & Casualty Insurance License or willing to obtain
- Proven experience in customer service, inside sales, or account management
- Strong proficiency with Salesforce Cloud or other CRM systems; familiarity with order processing tools is a plus.
- Excellent communication skills—able to listen actively, articulate solutions clearly, and build rapport with diverse clients.
- Demonstrated ability to manage multiple client accounts simultaneously while maintaining attention to detail.
- Knowledge of project management principles and data-driven decision-making techniques.
- Ability to collaborate effectively across teams and adapt quickly in a fast-paced setting.
- Prior experience in customer relationship management (CRM), managing client accounts, or providing client services is highly desirable.
Join us in delivering outstanding customer experiences while advancing your career in a vibrant environment that values initiative, teamwork, and continuous growth!
Pay: From $20.00 per hour
Work Location: In person
