Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly face and organized voice of our medical practice, ensuring smooth front desk operations and exceptional patient service. Your energetic approach will help manage appointment scheduling, patient check-ins, and internal communications while maintaining accurate records and supporting the overall efficiency of the medical practice. This position offers an exciting opportunity to contribute to quality patient care through exceptional administrative support.
Responsibilities
- Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures, including collecting patient information and updating electronic health records (EHR systems)
- Manage appointment scheduling efficiently using electronic health records (EHR) systems and coordinate with medical staff to optimize daily calendars
- Handle phone communication professionally, addressing patient inquiries, appointment requests, and follow-up needs with clarity and empathy
- Enter and update patient information accurately within EHR systems, ensuring data integrity and confidentiality
- Verify insurance details, assist with health insurance questions, and process medical billing and collections using medical coding systems like CPT and ICD-10 coding standards
- Maintain organized internal communication channels to ensure seamless coordination among healthcare providers and administrative staff
- Maintain patient records by filing documents correctly and reviewing documentation for accuracy in compliance with HIPAA regulations
- Handle appointment reminders, follow-up calls, and patient inquiries with excellent phone etiquette and customer service skills
- Support office management tasks including filing, data entry, and managing office supplies to ensure an efficient front desk environment
Skills
- Proven administrative experience within healthcare settings, demonstrating familiarity with medical office procedures
- Strong knowledge of medical terminology, ICD-9/ICD-10 coding, CPT coding, and medical billing procedures
- Proficiency in Microsoft Office applications (Word, Excel)
- Strong knowledge of managed care principles, health insurance policies, and revenue cycle management processes
- Knowledge of HIPAA compliance standards to ensure patient confidentiality at all times
- Knowledge of electronic health records (EHR) management systems and medical terminology to support clinical documentation needs
- Excellent schedule management skills to prioritize tasks efficiently in a fast-paced environment
- Effective internal communication skills to collaborate with team members and healthcare providers seamlessly
- Accurate data entry skills along with fast typing capabilities to maintain precise records
- Exceptional customer service skills with a professional demeanor and strong phone etiquette
- Prior experience handling multi-line phone systems, medical scheduling, and office management tasks preferred
Join us in making a difference by providing compassionate administrative support that enhances patient experiences. We value energetic professionals who thrive in collaborative environments and are committed to delivering outstanding healthcare service.
Pay: $21.00 - $23.00 per hour
Benefits:
Work Location: In person
