Pay Grade: Specialist 8
The Student Success Coach is responsible for promoting a positive and successful learning experience for students to increase student retention, success, and completion.
Knowledge, Skills, and Abilities:
Knowledge of and commitment to the application of the highest standards of legal and ethical principles
Knowledge of and ability to follow college policies and procedures
Knowledge of current technologies and virtual communication platforms, presentation creation, and web-based applications
Intermediate skills with Microsoft Office, Ellucian (Colleague), and WebAdvisor
Knowledge of college student development, educational advising, and retention practices
Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
Ability to relate to a diverse population and to maintain composure when faced with difficult situations
Ability to work independently while contributing to a team environment
Ability to work on multiple campuses, as needed
Ability to communicate with student via various methods (face to face, phone, email, virtual, and text based communication)
Well-developed written and oral communication skills
Ability to travel locally between campuses as needed
Requirements:
Bachelor's degree
One year of experience providing advising, counseling, academic coaching, or retention support in a college setting or an equivalent combination of education and relevant experience.
Essential Personnel:
TBD
