Job Overview
We are seeking a dynamic and experienced Assistant General Manager (AGM) to lead and oversee daily hotel operations with enthusiasm and professionalism. The AGM will play a pivotal role in ensuring exceptional guest experiences, managing hospitality teams, and maintaining operational excellence across all departments. This energetic leadership position requires a proactive approach to team management, financial oversight, and customer service standards, all while fostering a positive and motivating work environment. The ideal candidate will be multilingual or bilingual, possess strong hospitality management skills, and have a proven track record in supervising teams within the hotel industry.
Duties
- Oversee daily hotel operations, ensuring smooth coordination between departments such as front desk, housekeeping, food & beverage, and maintenance
- Supervise and motivate hospitality teams to deliver outstanding guest services aligned with property standards
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability
- Implement and uphold hotel guest service standards to ensure high levels of guest satisfaction and positive reviews
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest data management
- Handle managerial communication effectively across departments to ensure operational consistency and team cohesion
- Oversee human resources functions including staffing, training, performance evaluations, and maintaining a positive work environment
- Maintain excellent customer service by addressing guest concerns promptly and professionally, ensuring memorable experiences
- Monitor hotel guest relations through multi-line phone systems, phone etiquette training, and personalized guest interactions
- Manage hospitality operations budgets with precision, including financial operations related to revenue streams and expense control
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in overseeing daily hotel operations
- Strong knowledge of hospitality management practices, including revenue management, budgeting, and financial operations
- Proficiency with property management systems (PMS), hospitality reservation systems, and multi-line phone systems
- Excellent leadership skills with the ability to manage diverse teams effectively in a fast-paced environment
- Exceptional managerial communication skills coupled with strong customer service orientation
- Multilingual or bilingual capabilities are highly desirable for effective communication with diverse guests and staff
- Experience in managing hospitality teams within a hotel setting with a focus on guest services standards
- Knowledge of human resources practices related to staffing, training, and employee engagement
- Ability to handle multiple priorities efficiently while maintaining attention to detail in all aspects of hotel operations
Join us as an AGM where your leadership will inspire teams to deliver exceptional experiences! We value energetic professionals who thrive on creating welcoming environments for guests while driving operational success. If you’re passionate about hospitality management and eager to make a meaningful impact in the hotel industry, we want to hear from you!
Pay: From $63,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
