The Technology Support & Training Technician serves as a vital technical resource, ensuring that organizational hardware, software, and systems run seamlessly. This role is designed for a skilled technician who excels at hands-on troubleshooting, possesses a strong knack for creating clear, user-friendly documentation, and enjoys leading structured training sessions for staff.
You will be the go-to technical expert who empowers staff by delivering targeted training on core tools and maintaining a robust self-service knowledge base.
QUALIFICATIONS
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experience).
- Experience in an IT help desk, technical support, or systems administration role is preferred. Experience delivering technical training or workshops is a plus.
- Strong proficiency in managing and troubleshooting Windows, Chrome OS, macOS, and Google Workspace. Experience with VoIP technology, Active Directory, MDM software, or ticketing systems is a plus.
- Proven ability to write clear, concise, and jargon-free technical documentation and user manuals.
- Ability to translate complex technical information into clear, understandable instructions for non-technical staff.
- Work closely with both our tight-knit team of IT specialists and our vendor partners. The candidate should be able to effectively share expertise and seek out opportunities to further their technical skills.
- Excellent analytical skills with a methodical approach to diagnosing hardware, software, and network issues.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
