Job Summary
We are seeking a dedicated and detail-oriented Operations Support Specialist to join our team. This role is essential in ensuring operational processes are completed in a timely and efficient manner, conducting research, solving problems concerning operational situations. The ideal candidate will possess bank operations knowledge, strong organizational skills and a proactive approach to problem-solving, contributing to the overall efficiency of our operations team.
Responsibilities
- Performs daily operational functions of the Bank.
- Processes various operational items such as NSFs return items, charge backs, collection items, wire transfers, mobile deposits, non-post, proof corrections and ACH file uploads. Ensure the necessary processes are followed pertaining to each item. Assists with the resolution of operational problems, acts as a resource to other departments regarding operational issues.
- Processes and corrects errors in the deposition operations areas.
- Ensure that required documentation has been gathered and accurately filed.
- Assist with online banking issues, fraud reports, and other customer issues of deposit operations customer issues.
- Reviews and verifies file maintenance on deposit accounts such as change of address.
- Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti- Money Laundering (AML), Customer Identification Program (CIP) and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities..
- Provide customer support through effective communication and problem resolution.
- Collaborate with team members to enhance operational efficiency.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Strong computer literacy with experience in clerical tasks and administrative duties.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Demonstrated customer service experience with a focus on phone etiquette and client relations.
GENERAL NOTICE
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Providence Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Banking-Financial Institution: 1 year (Required)
- Bank operations: 1 year (Preferred)
Language:
Work Location: In person
