The Inside Salesperson will assist customers with purchasing merchandise at the counter. They will coordinate with the patron, management, and warehouse personnel on facilitating and completing orders in a timely fashion. Their goal is to provide superior service to our customer base and identify opportunities for add-on sales. This position will receive training on company processes and industry-specific knowledge.
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Greets and interacts with customers.
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Consults with customers to understand their needs and preferences related to the merchandise.
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Partners with experienced technical service advisors, or experienced staff to provide explanations on merchandise with the goal of helping the customer select the best options suitable for the customer’s needs.
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Answers customer questions or escalates the question to appropriate staff.
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Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders. Helps to stock products as needed.
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Collects payment using the store point of sale system and processes returns and exchanges.
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Performs other duties as assigned.
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Outstanding communication and customer service skills.
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Excellent active listening skills.
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First-rate data entry and computer skills
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Ability to anticipate customers’ needs.
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Ability to operate or quickly learn the store’s point-of-sale system.
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Willingness to learn about HVAC products.
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High school diploma or equivalent preferred.
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Previous HVAC install and service experience preferred.
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Experience in a front-counter sales environment is a plus.
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On-the-job training provided.
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Prolonged periods of standing and walking throughout the retail space.
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Must be able to lift up to 50 pounds.
