Company Overview:
Battle Truck Solutions-Detroit operates a state-of-the-art 25,000-square-foot facility in the Detroit Metro area, serving as a comprehensive medium-heavy duty truck service center and rental fleet operation. Our facility is dedicated to maintaining a fleet of specialized vehicles for diverse vocational applications, offering both OEM and aftermarket parts alongside factory-trained service capabilities.
Job Summary:
This is an entry level position and no experience is necessary. We are seeking an outgoing and detail-oriented customer-focused Battle representative to serve as the primary point of contact between our customers and the service department. The Service Advisor is responsible for calling upon 5 large current customers and making sure they are getting the quality deliveries and prospecting for new business.
Key Responsibilities:
· Customer Interface:
o Call upon and visit current customers to make sure they are getting excellent service.
o Prospect for new business in the Detroit area.
o Communicate repair status updates to customers throughout the service process, including any changes in scope, cost, or timeline.
o Handle customer inquiries, concerns, and complaints with professionalism, escalating to the General Manager when necessary.
o Build and maintain strong relationships with fleet accounts and repeat customers.
· Business Development Support:
o Identify and recommend additional services and preventive maintenance based on vehicle condition and manufacturer recommendations. This will be taught to the representative.
o Support the Boots on the Ground outreach initiative by maintaining awareness of customer needs and competitive landscape.
o Contribute to customer retention efforts through consistent follow-up, quality communication, and service excellence.
Required Qualifications:
· No experience necessary.
· Positive attitude and excellent work ethic required
· Strong verbal and written communication skills with the ability to take excellent notes.
· Demonstrated ability to manage multiple priorities in a fast-paced service environment.
· Strong organizational skills and attention to detail in repair order documentation.
· Valid driver's license with clean driving record.
· Proficiency with computers, email, and standard office software.
Pay: $25.00 - $37.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
