Job Title: Customer Service Representative
Location: Capri Optics, Brooklyn, NY 11218
Hours: Full-time, 9:30 AM - 5:30 PM, Monday to Friday
Position Type: In-person
About Capri Optics:
Capri Optics is a family-owned optical business specializing in high-quality frames at affordable prices. We pride ourselves on providing a professional and calm working environment. Join our team and help us continue delivering excellent customer service.
Job Description:
We are seeking a reliable and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive the best possible service. Your main responsibilities will include answering customer inquiries, processing orders, and resolving issues efficiently.
Responsibilities:
- Answer inbound calls and respond to customer inquiries professionally
- Provide product information, pricing details, and order updates
- Process customer orders and returns with accuracy
- Resolve customer complaints and issues promptly
- Maintain accurate records of customer interactions and transactions
- Assist in managing customer accounts and updating customer information
- Collaborate with team members to ensure smooth operations
Qualifications:
- Prior customer service experience, especially in an office setting
- Strong communication skills (phone and email) and a customer-first attitude
- Excellent data entry skills with high attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and basic office technology
- Experience with customer management software (CRM) is a plus
- Must be available for in-person work at our Brooklyn office (11218)
How to Apply:
Please send your resume and a brief cover letter to Simon at [email protected] or call 718-705-9394 for more information. We look forward to hearing from you!
Job Type: Full-time
Pay: $20.00 - $22.50 per hour
Shift:
Application Question(s):
- Have you worked at wholesale company before
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Brooklyn, NY 11218 (Required)
Ability to Relocate:
- Brooklyn, NY 11218: Relocate before starting work (Required)
Work Location: In person
